1.4T waterpump leaks

ahtoxa

ahtoxa

New member
So my Sonic is back at the dealer again. This time it's a suspected waterpump leak - diagnosis to be finalized tomorrow or early next week as I rolled into the shop as techs were about to leave for the day.

Service advisor mentioned that he's seen a noticeable number of 1.4T Cruzes come in with a leaking waterpump, which - according to him - is being replaced with an updated unit due to a seal issue.

Anyone here had a waterpump leak issue?


I first noticed that my coolant level was getting a bit low. I topped it off a few days ago and today as I was leaving work I noticed a palm-sized puddle on the waterpump side of the motor (passenger side).



Chevy Customer Service reps - if you guys are reading this, is there a way I can PM you my info and you can pull up my previous case number? I would like to talk to the gentleman that managed the case last time. He gave me his info but I don't have it any longer. I would like to discuss the matter as he's encouraged me to contact him directly if I were to ever run into a major repair issue. Dealer advises that it will be 3 weeks before repair is completed. If it does that that long, my Sonic will be in the shop for nealy 2 months in 12000 miles.
 
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Inferno

Inferno

New member
Dude my sonic was in the shop for almost 2 months with the first 1k now it's fine. Quit being a d-bag you bought a first year car they aren't perfect.
 
R

River_Rat

Active member
34803739.jpg
 
ahtoxa

ahtoxa

New member
Inferno,

Thanks for the helpful insight. You obviously have all the facts and details about my previous issues with the vehicle and you were able to determine my personality and attitude towards the whole situation from a single post.

Since you know all about me, you must have forgotten the fact that I've brought donuts and coffee to my dealer's service writers and crew because they were very understanding of the previous issues (car spent a month with them then), accommodated me well with loaners and even reimbursed me a month's worth of a car payment. I have also expressed my positive attitude towards the dealer to the GM rep.

I am sharing info and asking questions. If you bring nothing to this thread outside of lame personal attacks, grow up take your **** somewhere else.
 
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RS Turbo

RS Turbo

New member
Wow Dude Take a PILL or 3 if ya need too!!! You have a Warranty and they will take care of it. They even make a car payment. Not to many other manufactures to those things to compansate customers. It really is not a big deal... If they had 200 waterpumps fail out of the 80,000 units they made it is still not an issue.

Good grief I hate to see if ya got a Hang nail!
 
ahtoxa

ahtoxa

New member
Yeah, I'm not sure how it came to this either. I think there's some misinterpretation of my attitude in the first post. Oh well.


P.S. It was the dealer that made the monthly payment compensation, not the manufacturer, which is one of the reasons I like this particular dealer. They are the first ones that go that far based on my previous dealer experiences.
 
RS Turbo

RS Turbo

New member
They were reinburst from GM. No dealer eats car payments that is a TRUE FACT.

They have an account to use for these things. I had worked for dealers for over 10 years, i know how they work.
 
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mitdr774

mitdr774

also a dinner prick
Inferno said:
No personal attack here just no reason to get the gm rep involved over a water pump.
Click to expand...

"I would like to discuss the matter as he's encouraged me to contact him directly if I were to ever run into a major repair issue"


Seems like a good reason to contact a GM rep to me. ;)
 
sx sonic

sx sonic

New member
Holy cow, where's that thread direction fork in the road pic when you need one ;p

My early 2012 builds been good so far 24xxx mi. I wonder if/when they put the updated pump into the production cars (or maybe just bad batch)

Anyways that's most unfournate, atleast your service dept has been helpful. I loathe going to mine lol.
 
Fry

Fry

New member
ahtoxa said:
So my Sonic is back at the dealer again. This time it's a suspected waterpump leak - diagnosis to be finalized tomorrow or early next week as I rolled into the shop as techs were about to leave for the day.

Service advisor mentioned that he's seen a noticeable number of 1.4T Cruzes come in with a leaking waterpump, which - according to him - is being replaced with an updated unit due to a seal issue.

Anyone here had a waterpump leak issue?


I first noticed that my coolant level was getting a bit low. I topped it off a few days ago and today as I was leaving work I noticed a palm-sized puddle on the waterpump side of the motor (passenger side).



Chevy Customer Service reps - if you guys are reading this, is there a way I can PM you my info and you can pull up my previous case number? I would like to talk to the gentleman that managed the case last time. He gave me his info but I don't have it any longer. I would like to discuss the matter as he's encouraged me to contact him directly if I were to ever run into a major repair issue. Dealer advises that it will be 3 weeks before repair is completed. If it does that that long, my Sonic will be in the shop for nealy 2 months in 12000 miles.
Click to expand...

I think you're going about this in the right way with the right attitude (always key). :) As you probably know, the service techs and dealer probably will go that extra mile because you're one of the nice people that walks through their doors. Here's to hoping everything gets resolved.

I hope I don't get any of these kind of issues that I read about on the forums, but if I do get this issue, at least I'm informed because of this post. Thanks! :)
 
Chevrolet Customer Care

Chevrolet Customer Care

New member
ahtoxa said:
So my Sonic is back at the dealer again. This time it's a suspected waterpump leak - diagnosis to be finalized tomorrow or early next week as I rolled into the shop as techs were about to leave for the day.

Service advisor mentioned that he's seen a noticeable number of 1.4T Cruzes come in with a leaking waterpump, which - according to him - is being replaced with an updated unit due to a seal issue.

Anyone here had a waterpump leak issue?


I first noticed that my coolant level was getting a bit low. I topped it off a few days ago and today as I was leaving work I noticed a palm-sized puddle on the waterpump side of the motor (passenger side).



Chevy Customer Service reps - if you guys are reading this, is there a way I can PM you my info and you can pull up my previous case number? I would like to talk to the gentleman that managed the case last time. He gave me his info but I don't have it any longer. I would like to discuss the matter as he's encouraged me to contact him directly if I were to ever run into a major repair issue. Dealer advises that it will be 3 weeks before repair is completed. If it does that that long, my Sonic will be in the shop for nealy 2 months in 12000 miles.
Click to expand...

ahtoxa,

Yes, please PM your information, specifically your VIN, and we would be happy to provide you with the number of your previous agent.

Louis (assisting Vanessa)
GM Customer Service
 
ahtoxa

ahtoxa

New member
Update on this.

Got the car back with a new waterpump and all is well. The repair was done far faster than the service writer originally estimated.

Louis - I'll provide info once I have it. I don't have my VIN handy now.

Overall glad to be back in my 1.4 even though the Cruze I had was pretty nice.
 
G

GeneralZod

New member
ahtoxa said:
Update on this.

Got the car back with a new waterpump and all is well. The repair was done far faster than the service writer originally estimated.

Louis - I'll provide info once I have it. I don't have my VIN handy now.

Overall glad to be back in my 1.4 even though the Cruze I had was pretty nice.
Click to expand...

Awesome to hear when a product is backed with action. Glad it all worked out for you.

I read your first post and you handled it very well. Not sure what the others were talking about.
 
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