What is going on with BNR

[Chaos0311]

I tried to prevent myself from making this thread. I made multiple attempts via email and messages to contact BNR with no responses. I'm getting pretty frustrated and I'm out of options.

I ordered my tune, got the autocal and it took a day just to get the authorization code that I would think should have come with the device. I recorded the initial tune and sent it over and by the next morning I got my base tune!! I was stoked and thought this would be an easy process like other remote tunes I had gotten for other vehicles in the past. I recorded my data log and sent them out October 13th with zero response so far. Not to mention the autocal and tunes are locked so I can't do jack with them.

I ordered a brushed and cleared coil cover on October 7th and haven't received an email or the coil cover yet.

I sent out an email 4 or 5 days ago via the customer service email and I haven't gotten a response. I messaged BNR on here 3 days ago with no response.

 

[Gangsta-Green]

Bnr

I had the same problem in September. It took several days to get my Authorization, then I sent in my stock tune and got my base tune in a few hours. I thought well this wont take long to get wrapped up, but nope finally got my tune 3 weeks later. Not sure what is up with them. I did get an E-mail from them say allow 5-7 days due to sales volume because of tax season. Not sure who gets their taxes back in September? Can say the tune was well worth it though.

 

[carsNskis]

They did have some down time from the hurricane, not sure if they're back up to full operation though. Maybe try the facebook bnr forum, Jerry is pretty active there

[emoji593][emoji809][emoji472]

 

[Chaos0311]

Thanks for the replies. I left Facebook because I strongly dislike the state of our current society so that is a no go. I read a post by them saying the shops and offices were fine after the hurricane but I suppose shipping could have gotten backed up or maybe emails etc are too. A simple note on their home page or a reply to an email would go a long way though.

 

[Blue Moon Sonic]

I'm fairly certain the data-logging support side is all backed up because of the hurricane aftereffects. They did say that things would be backed up for tunes earlier, so chances are, they're flooded right now with emails and are trying to clean that up. I'm also waiting on a tune for my vehicle right now which sucks, cause my LS7 coil pack kit is ready to drop in with everything already assembled. I also need this tune file so I can properly drive the car due to the new WGA. I just hope my stock coil pack doesn't die completely before then.

 

[Chaos0311]

I'm fairly certain the data-logging support side is all backed up because of the hurricane aftereffects. They did say that things would be backed up for tunes earlier, so chances are, they're flooded right now with emails and are trying to clean that up. I'm also waiting on a tune for my vehicle right now which sucks, cause my LS7 coil pack kit is ready to drop in with everything already assembled. I also need this tune file so I can properly drive the car due to the new WGA. I just hope my stock coil pack doesn't die completely before then.

That would make sense. A little disclaimer to the site would be beneficial though. It's been almost 3 weeks now since I ordered my coil cover and I haven't even received acknowledgement. I double checked to make sure the order was properly paid and it was. That sucks you're having to wait to install your ls7 coils too. That's a good piece of gear. I've been resetting a p1101 code if I get a little crazy on the throttle because I'm not fully tuned and my maf freaks out if I go above 18psi. I dialed back my wastegate to basically stock because of it.

 

[Blue Moon Sonic]

That would make sense. A little disclaimer to the site would be beneficial though. It's been almost 3 weeks now since I ordered my coil cover and I haven't even received acknowledgement. I double checked to make sure the order was properly paid and it was. That sucks you're having to wait to install your ls7 coils too. That's a good piece of gear. I've been resetting a p1101 code if I get a little crazy on the throttle because I'm not fully tuned and my maf freaks out if I go above 18psi. I dialed back my wastegate to basically stock because of it.

Glad I'm not the only one getting that p1101 every now and again, but it only happens on long drives where there's boost being held at hwy speeds. Sadly this is also why my over boost code gets set too. When my car does the popcorn start, Sometimes it sounds like it's 2-stepping because of the misfire issue from the failing coilpack that I'm trying to replace. I'm almost just half tempted to try and get my 16 day old ticket escalated just because I can't keep driving the car like this. I'd like to have this car 100% before I start thinking about buying new tires for the Golf.

 

[BNRacing]

Replied to PM, but will also post reply here, omitting any names

We're about 10 days out on logs. I see you replied 12 days ago (assuming this is Omitted), but then replied again 9 days ago. If you reply like that, it modifies the "customer updated" field so it sorta resets your spot in line. It's crap that it does that, but I haven't found a ticket system yet that works any differently. I'll make a note to get to it later today.

On your coil cover, they're custom painted to order, even though it's clear, it still has to get sprayed so it can take a bit. I believe yours was finished up yesterday, so it should be shipping to you this week. The product page does say to allow up to 4 weeks for delivery due to that. We try to get them done faster but sometimes we get a bunch at once.

 

[BNRacing]

I also want to add that you do receive an email when you send in logs that says if you have any urgent issues to email customersupport@badnewsracing.net and let them know. We will get your issue resolved within 24 hours if you do that- even on the weekend. But please don't abuse it LOL

 

[Chaos0311]

Well as I said in my email... some of my frustration was a result of a lack of patience and a mistake made on my part. I appreciate your replies and for the updates. I edited and removed my snide remark from my original post as it wasn't warranted at all. Plus who am I kidding, I love BNR products and pretty much need them on my car as I really cant help myself when it comes to modifying my cars lol. Thanks again.

 

[shoey]

Glad I'm not the only one getting that p1101 every now and again, but it only happens on long drives where there's boost being held at hwy speeds. Sadly this is also why my over boost code gets set too. When my car does the popcorn start, Sometimes it sounds like it's 2-stepping because of the misfire issue from the failing coilpack that I'm trying to replace. I'm almost just half tempted to try and get my 16 day old ticket escalated just because I can't keep driving the car like this. I'd like to have this car 100% before I start thinking about buying new tires for the Golf.

Hey, did you ever find out why you are getting the P1101 code? I got that code on my 2017 BNR tuned car last night on a long trip.

 

[Blue Moon Sonic]

Hey, did you ever find out why you are getting the P1101 code? I got that code on my 2017 BNR tuned car last night on a long trip.

I actually ended up have a few boost leaks that had to get addressed. They were totally my fault from when I assembled the car. All good now with no issues since.

 

[Preybilly]

So after doing loads of research, I recently took the plunge and purchased my first tune for my '14 RS.

I was so excited when it came in the mail, I plugged it in and downloaded both logs as the paper sent with it said to. According to the sheet, the initial tune is sent after the logs typically within 48 hours, but I've been "processing" for over 10 days now. I scheduled time this weekend to port my manifold and do the PCV fix at the same time, but missed this opportunity; wont have free time for another 2 weeks.

When the logs were emailed, I know it said that they are experiencing a backlog right now, which I can understand with it being summer and everyone falling in love with cars again, but I was curious if I'm missing a step? On the BNR support page, all it says is processing, and I made extra certain not to submit a new ticket so that I don't lose my place in line.

My understanding is it's just one guy doing all this, and if so, he deserves a vacation this summer too! I"m just curious if anyone has any insight into the current ETA on the first "rough tune" ?

 

[TurtleOverlord]

So after doing loads of research, I recently took the plunge and purchased my first tune for my '14 RS.

I was so excited when it came in the mail, I plugged it in and downloaded both logs as the paper sent with it said to. According to the sheet, the initial tune is sent after the logs typically within 48 hours, but I've been "processing" for over 10 days now. I scheduled time this weekend to port my manifold and do the PCV fix at the same time, but missed this opportunity; wont have free time for another 2 weeks.

When the logs were emailed, I know it said that they are experiencing a backlog right now, which I can understand with it being summer and everyone falling in love with cars again, but I was curious if I'm missing a step? On the BNR support page, all it says is processing, and I made extra certain not to submit a new ticket so that I don't lose my place in line.

My understanding is it's just one guy doing all this, and if so, he deserves a vacation this summer too! I"m just curious if anyone has any insight into the current ETA on the first "rough tune" ?

Did you email the stock reads to the customersupport@ or datalogs@ email? The base tunes dont need to be customized, so I dont think they need to sit in the datalogs line.

 

[Preybilly]

Did you email the stock reads to the customersupport@ or datalogs@ email? The base tunes dont need to be customized, so I dont think they need to sit in the datalogs line.

Oh I emailed them to datalogs@email, I will try customersupport@. Didn't think of that, I appreciate the tip!

 

[Preybilly]

That was fast! Your suggestion worked, I think the first email I sent him threw him off with the title. Can't wait to flash it after work.