Warranty Games

[GRZLYSCOUT]

So I recently bought my 2015 Sonic RS 3/31/16 it was advertised as a new car (89 miles) and sold to me as a new car by the Chevy dealer. I found out after I bought the car from the service department that my car was a show car. It was not disclosed during the sale by the salesman, sales manager or anywhere on the paperwork. Why this is important is because Chevy corporate has decided "show cars" warranties start at the year model so the car I bought in March of 2016 as a new car Chevy is saying the Warranty started January 2015. This is in my opinion fraudulent, when you buy a new car the warranty starts from day of purchase or it is not a new car and needs to be disclosed as such. This affects the value and the price you should pay. If you have any strange dates or wrong dates in the Chevy system regarding your warranty you need to check this as it is not common knowledge and something stupid Chevy is doing to their customers and as it is not disclosed at purchase you do not have to put up with it.

 

[carsNskis]

That sucks to hear. My Dealership does a warranty declaration on all cars to make sure we're clear about the car's "in Service"date.

We sell demo and program cars with miles and the warranty activates when we put them in Service, same thing for show cars too.

Perhaps you can talk them in to giving you some extra oil changes or a small extended warranty to cover the value you feel is lost?

 

[RMinNJ]

I hear you... I have a slight oil or transmission leak and it could be argued they are stringing me along
until the warranty runs out on my 2012. I wonder if you bring the car in 25 times for the same problem before the warranty runs out if they honor it for that same problem after it runs out... probably not.

 

[Chevrolet Customer Care]

I hear you... I have a slight oil or transmission leak and it could be argued they are stringing me along
until the warranty runs out on my 2012. I wonder if you bring the car in 25 times for the same problem before the warranty runs out if they honor it for that same problem after it runs out... probably not.

I apologize for the inconvenience you've encountered with your Sonic, RMinNJ. Have you brought this leak concern to the attention of your servicing dealership? We'd be happy to contact them on your behalf and review your situation in greater detail. We're available via private message and only need your VIN, mileage, contact information, and preferred dealership.

Thanks!

Jasmine
Chevrolet Customer Care

 

[RMinNJ]

I apologize for the inconvenience you've encountered with your Sonic, RMinNJ. Have you brought this leak concern to the attention of your servicing dealership? We'd be happy to contact them on your behalf and review your situation in greater detail. We're available via private message and only need your VIN, mileage, contact information, and preferred dealership.

Thanks!

Jasmine
Chevrolet Customer Care

Yes ..this will be the third time I'm back. I think its transmission fluid. They say its normal...that it doesn't look any worst.. that the engine and trans are supposed to weep fluid.

I'm not sure how you can help me..I'll take it back there again in a couple of weeks...maybe stop in once a month. I feel the bottom of the transmission and engine should be free of all fluid .. An email to the manager of the dealer simply had them look at it carefully on the previous visit and tell me I am wrong.

 

[faseljd]

nothing is designed or supposed to leak period

 

[rodslinger]

I apologize for the inconvenience you've encountered with your Sonic, RMinNJ.

Thanks!

Jasmine
Chevrolet Customer Care

Jasmine..... Did you happen to notice the FIRST post in this thread?

 

[carsNskis]

Jasmine..... Did you happen to notice the FIRST post in this thread?

They don't read entire threads, they just search for red flag posts and respond with canned replies

 

[Sailurman]

nothing is designed or supposed to leak period

My big block 496 is Well, it doesn't actually leak, just kind of consumes oil

 

[The Champ]

So I recently bought my 2015 Sonic RS 3/31/16 it was advertised as a new car (89 miles) and sold to me as a new car by the Chevy dealer. I found out after I bought the car from the service department that my car was a show car. It was not disclosed during the sale by the salesman, sales manager or anywhere on the paperwork. Why this is important is because Chevy corporate has decided "show cars" warranties start at the year model so the car I bought in March of 2016 as a new car Chevy is saying the Warranty started January 2015. This is in my opinion fraudulent, when you buy a new car the warranty starts from day of purchase or it is not a new car and needs to be disclosed as such. This affects the value and the price you should pay. If you have any strange dates or wrong dates in the Chevy system regarding your warranty you need to check this as it is not common knowledge and something stupid Chevy is doing to their customers and as it is not disclosed at purchase you do not have to put up with it.

Your problem isn't with Chevy - it's with your dealership.

It most likely is a "new" car - as it had never been titled before. I find it unusual that a car that had an "in service date of January 2015" to only have 89 miles.

In my area, a "dealer driven" or "shop loaner" vehicle is advertised as such and the purchase paperwork specifically lists the "in service date" as required by law. I don't know about the laws of your state.

I would go back to the dealer and discuss the issue.

It may be that you actually were informed, but in the excitement of a new vehicle purchase you failed to realize what you were signing.

 

[RMinNJ]

I apologize for the inconvenience you've encountered with your Sonic, RMinNJ. Have you brought this leak concern to the attention of your servicing dealership? We'd be happy to contact them on your behalf and review your situation in greater detail. We're available via private message and only need your VIN, mileage, contact information, and preferred dealership.

Thanks!

Jasmine
Chevrolet Customer Care

I sent 2 private messages. Have not heard back from you guys yet. Maybe better to call Chevrolet ?

 

[4g63gst20]

sounds like fraud right there. if it's new it should warranty should start when you take possession not when they made the car or when they received it.
on another note. I also have the same leak by the transmission . it looks like tranny oil and dealer hasn't been able to fix yet. I'm at 70k miles and will definitely take in a couple more times before I hit the 100k

 

[RMinNJ]

sounds like fraud right there. if it's new it should warranty should start when you take possession not when they made the car or when they received it.
on another note. I also have the same leak by the transmission . it looks like tranny oil and dealer hasn't been able to fix yet. I'm at 70k miles and will definitely take in a couple more times before I hit the 100k

I'm going in again this weekend for the leak. They keep saying it's normal for the car to "weep" fluid...as long there is not a puddle on the ground. What gets me is I think it is transmission fluid and that is a sealed unit with no way for me to easily check the level.

 

[The Champ]

sounds like fraud right there. if it's new it should warranty should start when you take possession not when they made the car or when they received it.

The warranty does not start when built. It does not start when the dealer receives it.

But if they put it into "service" - as a dealer demo or loaner vehicle - the warranty does start at that time.

The OP's paperwork should disclose the "in service date". If it doesn't, he has recourse against the dealer.

His problem is not with Chevrolet.

 

[Chevrolet Customer Care]

I sent 2 private messages. Have not heard back from you guys yet. Maybe better to call Chevrolet ?

Hello RMinNJ,

I am very sorry for the delay in our response. I see that you've been working with Helen in private messages. If you have any additional concerns please feel free to reach out to your case agent as she is in the best position to assist you.

Thank you,

Chelsea D.
Chevrolet Customer Care

 

[RMinNJ]

Hello RMinNJ,

I am very sorry for the delay in our response. I see that you've been working with Helen in private messages. If you have any additional concerns please feel free to reach out to your case agent as she is in the best position to assist you.

Thank you,

Chelsea D.
Chevrolet Customer Care

Thanks.. yes. Can't say she said anything I wanted to hear.. basically is up to me to prove I have a leak and possibly prove to the dealer and Chevrolet where its coming from . Dealer cannot find it.. but Chevrolet only listens to what the dealer says, they offer no support beyond the dealer.. The leak is coming from somewhere.

 

[Chevrolet Customer Care]

Thanks.. yes. Can't say she said anything I wanted to hear.. basically is up to me to prove I have a leak and possibly prove to the dealer and Chevrolet where its coming from . Dealer cannot find it.. but Chevrolet only listens to what the dealer says, they offer no support beyond the dealer.. The leak is coming from somewhere.

Hi again RMinNJ,

I absolutely understand your frustration and I'm sorry that the dealership was unable to locate the leak. Your case agent Helen will be following up with you today in private messages to discuss your visit further.

Sincerely,

Chelsea D.
Chevrolet Customer Care

 

[RMinNJ]

Hi again RMinNJ,

I absolutely understand your frustration and I'm sorry that the dealership was unable to locate the leak. Your case agent Helen will be following up with you today in private messages to discuss your visit further.

Sincerely,

Chelsea D.
Chevrolet Customer Care

Yes, she said I should feel free to take it to another dealer..

 

[Chevrolet Customer Care]

Yes, she said I should feel free to take it to another dealer..

Good morning RMinNJ,

I'm sorry for any inconvenience this has caused and I understand your frustration with this situation. I see that your case agent, Helen has reached out to our internal resources regarding your case and she will be sure to contact you once she has any new information.

Best,

Chelsea D. (Assisting Helen)
Chevrolet Customer Care

 

[13TurboLTZ]

Yes, she said I should feel free to take it to another dealer..

You stick or auto? Pretty much everything on the trans is under powertrain warranty and most Sonics still have it unless its over 100k so Im just curious. Leaks on these usually arent hard to find at all - converter seals even have a bulletin about them