phone book limitations

[beaslbob]

My 2012 sonic appears to have a "wrap around" on the phone book from my galaxy s3.

I attempt to dial a "v" listing and get a listing from the "a" section. the listing immediately behind the original "v" listing is the next one in the "a" listing.

When dialing manually the v listing, the sonic display displays that listing correctly on the sonic.

I have tried unpairing and repairing. The phone asks premisssion to download the phone book which I give permission to do and the same thing happens.

I presume this is a known problem to someone.

So is anyone that some one and what is the fix if any.

 

[beaslbob]

Just an update.

I pmed customer service here and they got me in contact with the infotainment people. The had me go to the local dealership who initially stated it works. I had to get an oil change was well anyway.

the service manager stated he could not duplicate and it might be my phone. It was time to update the phone anyway and I got the lg g4. Same thing happened with the new phone.

Customer service followed up here and that resulted on another troubleshooting at the dealership with me and the service manager. This time the problem was duplicated with the manager's galaxy tab 3 with 1200 contacts. Wrap around occurred at 530th contact or so. I asked if they had a 2012 sonic and the answer was no. He called me that afternoon and he had troubleshot the problem with a 2014 sonic with the same single din non my link radio. The problem was duplicated there.

Infotainment wanted to close it out as there was work arounds exist but I now have the address to gm excutive as I feel this is at very lest extremely bad programming. At no time did the radio give any type of warning or error message. Just attempted to dial the wrong number.

So that's an update if anyone is reading this. But thanks to gm customer care for trying to resolve this