Bluetooth/phone connectivity

[Freedomtriumph]

I just purchased a 2012 LTZ and have encountered an odd issue:

I have successfully paired my Samsung S6 with the radio for music streaming, but; have not been able to use any hands-free functionality. There aren't any radio controls that allude to (Phone) options under the Bluetooth section. I've tried the "press the hands-free button on the steering wheel for 2 seconds" trick, too. There is no response from the car.

Anyone else experienced this issue? I've had Chevy Infotainment on the phone, and they're of the option that I need to spend some time at my local dealership - as i've exhausted all their ideas.

It seems like the hands-free aspect of the car has been disabled, but i cannot see any options to that affect.

 

[Musichatesyouall]

Do you have both the Bluetooth symbol AND the music symbol on your HU? There are 2 separate Bluetooth signals that you have to connect to.

Sent from my XT1060 using Tapatalk

 

[Freedomtriumph]

My phone sees another Bluetooth signal nearby, but cannot connect to it. Isn't it odd that there is no response from the vehicle when I press and hold the hands-free button?

I seems like that should illicit a response regardless of whether i have a Bluetooth device or not.

 

[ohio_grad_06]

I know we have a 2016 LT that we just got and it has the mylink system in it and I guess is supposed to use hands free using the cloud command capability of your phone. Granted we have slightly older phones(Samsung galaxy s4), but ours do have options to control the phones using voice, like if I tell it ok Google, then say call mom for example, then the price can do that.

If I press the hands free button in the car it acts as though the phone does not support voice commands. So I end up having to pick up the phone and dual using voice our whatever method then it's fine. Anything to the manual it solid use voice pass through. Where you can talk to the phone thorough mylink. Parted with the radio options the other night but unsure what to do to get that working. Would have thought since the car had no major changes since 2011-2012 that it would work with these phones.

 

[Chevrolet Customer Care]

I just purchased a 2012 LTZ and have encountered an odd issue:

I have successfully paired my Samsung S6 with the radio for music streaming, but; have not been able to use any hands-free functionality. There aren't any radio controls that allude to (Phone) options under the Bluetooth section. I've tried the "press the hands-free button on the steering wheel for 2 seconds" trick, too. There is no response from the car.

Anyone else experienced this issue? I've had Chevy Infotainment on the phone, and they're of the option that I need to spend some time at my local dealership - as i've exhausted all their ideas.

It seems like the hands-free aspect of the car has been disabled, but i cannot see any options to that affect.

Hi Freedomtriumph,

Very sorry for the continuing concerns regarding your Bluetooth. I can definitely understand your frustrations, and would be more than happy to get in touch with the dealership to look into this further. Feel free to send me a private message along with your VIN, current mileage, contact information and preferred dealership.

Patsy G
Chevrolet Customer Care

 

[jtemp78]

I just purchased a 2012 LTZ and have encountered an odd issue:

I have successfully paired my Samsung S6 with the radio for music streaming, but; have not been able to use any hands-free functionality. There aren't any radio controls that allude to (Phone) options under the Bluetooth section. I've tried the "press the hands-free button on the steering wheel for 2 seconds" trick, too. There is no response from the car.

Anyone else experienced this issue? I've had Chevy Infotainment on the phone, and they're of the option that I need to spend some time at my local dealership - as i've exhausted all their ideas.

It seems like the hands-free aspect of the car has been disabled, but i cannot see any options to that affect.

I've had my 2012 Sonic since 2013 and have had no problems...until last week. And now I'm dealing with this exact thing. Everything worked just fine - phone and music - and then all of a sudden, the phone side is no longer visible and Chevy said they can't do anything but suggest I see the local dealer.

Any ideas???