#PIC5504B: Bluetooth Connection Issues with LG Modules 11/8/11

[Danny5]

I just took my Sonic in to check out my intermittent Bluetooth connection, and they found an applicable service bulletin. This may apply to your Sonic if you have the LG Bluetooth module in your car.

Subject: Bluetooth Connection Issues with LG Modules

Models: 2008-2012 All GM Passenger Car and Light Duty Trucks with RPO (UPF or UWE)

This PI was superseded to update the resolution. Please discard PIC5504A

The following diagnosis might be helpful if the vehicle exhibits the symptoms described in this PI.

Condition/Concern

A customer may report an issue for intermittent loss of Bluetooth connection between the customer's cell phone and their GM vehicle. In some cases you may experience no audio in the vehicle for incoming and outgoing calls. When this occurs the Bluetooth system may say "Unable to place call on your Bluetooth phone." This issue only applies to vehicles equipped with LG VCIM's. Technicians will need to verify the VCIM manufacturer with the scan tool under module information. Below is a list of the most common cell phones available that may experience these concerns.

Apple iPhone4 A1332
Apple iPhone4 A1349
HTC Droid Incredible ADR6300
HTC EVO 4G PC36100
HTC Insipire PD98120/PD98140
HTC Thunderbolt PG05100
HTC EVO Shift 4G PG06100
HTC EVO View 4G PG41200
HTC EVO 3D PG86310
LG Revolution 4G VS910
Motorola Atrix MB861
Motorola DroidX2 MB870
Samsung Galaxy S GT-I9000
Samsung Nexus S GT-I9020
Samsung Nexus S GT-I9020A
Samsung Nexus S GT-I9020T
Samsung Nexus S GT-I9023
Samsung Charge SCH-I510
Samsung Epic 4G SPH-D700
Sony XPERIA play R800a

General Motors, OnStar, and the listed cell phone manufacturers worked together and created a software update to correct the Bluetooth concerns. The software update is being downloaded to the vehicles involved using an Over The Air process. This software update is currently being rolled out to each vehicle and may take several months to complete.

Note: If the customers cell phone is not on the list and is experience these same issues. Please contact General Motors Technical Assistance to verify if the PI applies to the customers concern.

 

[Fit4Sonic]

Below is a list of the most common cell phones available that may experience these concerns.

Apple iPhone4 A1332
Apple iPhone4 A1349
HTC Droid Incredible ADR6300
HTC EVO 4G PC36100
HTC Insipire PD98120/PD98140
HTC Thunderbolt PG05100
HTC EVO Shift 4G PG06100
HTC EVO View 4G PG41200
HTC EVO 3D PG86310
LG Revolution 4G VS910
Motorola Atrix MB861
Motorola DroidX2 MB870
Samsung Galaxy S GT-I9000
Samsung Nexus S GT-I9020
Samsung Nexus S GT-I9020A
Samsung Nexus S GT-I9020T
Samsung Nexus S GT-I9023
Samsung Charge SCH-I510
Samsung Epic 4G SPH-D700
Sony XPERIA play R800a

Lol! In other words, pretty much every popular cellphone being used by the public-at-large at this time!

Thanks for the heads-up!

 

[speedog]

Bluetooth has been rock solid with my Acer Liquid E to date (1 month and a bit).

 

[Sonic]

Stickied this so it stays at the top for people to be aware of as they start getting their Sonics and have the issue.

 

[Danny5]

Stickied this so it stays at the top for people to be aware of as they start getting their Sonics and have the issue.

Thank you very much!!!

 

[beaslbob]

my samsung sch u820 paired then was basically off line. could not accept incomming calls or make outgoing.

my wife's samsung alias 2 worked fine, stayed connected.

 

[beaslbob]

does this also apply to after market nav system's blue tooth?

 

[beaslbob]

my samsung sch u820 paired then was basically off line. could not accept incomming calls or make outgoing.

my wife's samsung alias 2 worked fine, stayed connected.

tested this with my wife's son's same model phone and had same problem.

grand daughter's blackberry did work.

I contacted the dealer I bought the sonic from and they verified there is problems

I followed up with gm (or chevy?) customer support. They contacted me and requested I take it to local chevy dealer (not who I bought it from). Local dealer did ask if I bought the car from them.

Just got call call back which was a little cryptic to (to me anyway). They said it was my phone and it was not on the approved list. Shop manager's phone worked. They now want me to come in so they can show me or I show them the problem.

I say cryptic because I don't know if my phone displayed the same symptoms as before and therefore they blaimed my phone. Or if they got it working. After it did pair. Just not work after that.

We'll see in a few hours.

Gm/chevy customer service is supposed to follow up with me on the experience and what was found.


Finally GM/chevy customer service had not heard of a binding arbitration agreement which is why I did not buy the sonic from the local to begin with.

my .02

 

[beaslbob]

dealer stated my phone was problem but blue tooth is fine.

gm tech contacted division tech they just called and agreed with dealer.

FWIW here is a web sit for gm with the sonic selected:

Find Your Phone - onstar.com

selecting verizon they do list the sch 920 but not the sch 820 i have.

I guess the tech's, dealer, district, and gm expect customers to buy phones that work with their systems.

 

[Watchdoc]

So is this update automatic or do we need to take the car to the dealer?

My car has drop outs while using Pandora IF I have the bluetooth phone and bluetooth audio both connected.

If I disconnect the bluetooth phone (leaving the bluetooth audio connected), Pandora works fine.

My phone is a Motorola Electrify/Photon.

 

[armude]

Hi guys!!

I have some problems with mi htc desire/bravo.

I can't synchronize the contacts, i can only see the names but when i press the menu button it says that there is no number for that contact. I can see all names, and the incoming calls list, lost calls list, and outgoing calls list.

I changed the cellphone rom to another versions of android, and always with the same result or worse.

I called a chevrolet dealer and he told me that the bluetooth system must be updated from factory but that he will ask for info, i'm waiting his call back.

I don't have any problem with playing music with bluetooth.

Any suggestion??

thanks!!

 

[cheddarlump]

Called OnStar and GM:

They said they're working on the rollout, and gave me a case number. They did specifically tell me not to go to the dealership, though, and said they'd roll the fix out OTA via OnStar.

 

[sonic hotness]

nexus s works awesome,

minus when i stream my music it skips alot

 

[dangerfield007]

new bluetooth update

There is a new update that has just rolled out for customers that still have a issue with the bluetooth. There also checking serial numbers on the modules and replacing them if they are affected. I contacted GM customer support with the issue, they updated to the new version, I have no issues using pandora and bluetooth droping out.

 

[cheddarlump]

There is a new update that has just rolled out for customers that still have a issue with the bluetooth. There also checking serial numbers on the modules and replacing them if they are affected. I contacted GM customer support with the issue, they updated to the new version, I have no issues using pandora and bluetooth droping out.

Do you have a campaign number I can reference when calling?

 

[dangerfield007]

sorry for the late reply. been busy as hell. the campaign # is #PIC5687A: checking smartphone bluetooth software update status (jul 13, 2012) this superseds PIC5687. And to add to it, the update worked for about a month and now its acting up again. All they did to mine was give it the new version 2 software patch which was done over the air by onstar