MyLink software update

[RobbyS]

Yesterday, I went to a Chevy dealership and was going to make an appointment to get my MyLink updated. The timing didn't work out. They were only open on weekdays and closed at 4:30. So I called another dealership near by and the guy was telling me that they couldn't update it because the car didn't come with the apps on it. For the record, this same guy was probably one of the stupidest people I've ever talked to. He didn't understand a thing I was saying. He said my car had to be under a recall for them to fix it. But the other dealership was going to fix it?
So I then called the dealership I bought the car (about an hour away) and made an appointment for it. She asked no questions and said the times they had on Saturday. She didn't ask for a name or anything, just confirmed my appointment. Have you guys and girls had yours updated? And what do I say when I take my car to the dealership's service department Saturday?
Thanks for the help!

 

[ColonelPanic]

Several here have. See the last few pages of the MyLink master thread.

I'm not interested in getting mine updated just yet... I'm holding off because of the several horror stories of updates gone wrong and many dealers that don't know anything about the update or the procedure (as you found out.)

When you go in, you could probably reference #PI0914 which documents the update process. Good luck, let us know how it turns out.

 

[Kuntryboy865]

I got mine updated without a hitch. It took a few hours though because they have to program several modules.

 

[RobbyS]

Just got back from the dealership. They had no idea what I was talking about until they asked a salesman. That salesman said it wouldn't be out until summer and it would cost $50. I told them it was out and they found the service bulletin thingy. They then pulled it into the service bays. Then, my dad and I were going to ask our salesman if we could take a car to a sporting goods store that was about 5-10 minutes away, but he wasn't there. The dealership had a "shuttle" that took us there instead. It was an Escalade ESV.
The whole thing took about 2 and a half hours to complete because they have never done one before.

 

[bradly2795]

I got mine done in under an hour at my dealership. Although I did have to mention the number above because they told me the only thing for my car was if I had problems with my Bluetooth.

 

[Shinrin]

My dealer called me up Wednesday and told me there was an update. Scheduled an appointment that Friday, went in, sat in the waiting room, took about an hour to do total. I was offered a loaner car but seeing as it was only an hour, I just waited.

 

[NR552]

I called my dealership where I purchased the car last week, and they had no clue... would call me right back...5 hours later, no call. So I called another dealership and they knew about the update, no problem. Setup an appointment for today. Went there, first service writer had no clue, wanted to charge me an hour worth of diagnostics. After some back and forth they agreed to take it in. I waited 90 minutes, then walked up to get the status...and a different service writer told me the technician had difficulties with the update, and they would need to get me into a rental car (I declined the rental, and got a ride to my girlfriend's work). Apparently they blewup the radio and my onstar. Only have 850 miles on the car.

First Chevy, first service.... not pleased.

 

[Chevrolet Customer Care]

Good morning all,

Our apologies that we did not see this thread sooner. We want to make sure that you all know you can reach us directly via private message should you ever have any concerns with your dealership or a service visit.

RobbyS,
We're glad to see that the update was completed; our apologies that it was such an ordeal. We would be happy to follow up on this with your dealership if you wanted to provide us further information in a private message (include your name, VIN, and the name of your dealership).

NR552,
We're very sorry to hear about the difficulties you're encountering during this update process and certainly want to get involved to make sure that this is resolved in a timely and satisfactory manner. Please private message us with more information (including your name, contact information, the last 8 digits of your VIN, and the name of your dealership).

Kindest regards,
Sarah (Assisting Crystal)
Chevrolet Customer Care

 

[samsonic]

XM default after bluetooth or Pandora???

Not that big a deal...more of an annoyance really...normally if listening to FM radio, when you get back in car, it starts up on current station.

Say I'm running errands and listening to bluetooth music or Pandora. When I get back in car (prior to phone pairing) my radio defaults to the XM preview station (I decided not to keep XM). Is there a way to get it to last FM radio station (or anything else really) as default rather than it going to XM preview channel? Like I said, it's not that big a deal, but it's annoying as shi*t as background noise for a minute until I get the phone paired back up or physically change channel. Usually, the most annoying when I'm already ticked about something and/or distracted...It's that whole unnoticed background noise thing that makes you even more irritable until you realize it's on

Cheers,
Sam

 

[Sonic_RS_13]

I just pulled it up on my phone and showed the tech the number to call. Is it bad that dealerships don't know what Chevy is offering.

 

[NR552]

NR552,
We're very sorry to hear about the difficulties you're encountering during this update process and certainly want to get involved to make sure that this is resolved in a timely and satisfactory manner. Please private message us with more information (including your name, contact information, the last 8 digits of your VIN, and the name of your dealership).

Kindest regards,
Sarah (Assisting Crystal)
Chevrolet Customer Care

Sarah, I spoke with the dealership this morning, and they were having a replacment radio overnighted (supposedly the car will be ready today after 330pm unless there's more to it). If it gets resolved today, I'm good with that. If not, I'll send you my info. I just want my 30mpg+ fun car back!

Thanks!

 

[Chevrolet Customer Care]

Sarah, I spoke with the dealership this morning, and they were having a replacment radio overnighted (supposedly the car will be ready today after 330pm unless there's more to it). If it gets resolved today, I'm good with that. If not, I'll send you my info. I just want my 30mpg+ fun car back!

Thanks!

Any news, NR552?
Sarah, Chevrolet Customer Care

 

[NR552]

Any news, NR552?
Sarah, Chevrolet Customer Care

Sarah, click on the link below.


http://www.sonicownersforum.com/forum/169727-post533.html

No too confident with the mylink setup @ this point.

Otherwise the car has been great.

:blankface:

 

[LOW ET]

just took my 2013 in for an emission sticker recall that the dealer setup the service appointment and they don't have the sticker and says it will come in the mail, but the guy says we have you scheduled for an oil change. NOT, the car only has 300 miles on it. so the guy says we have a software update also, we can do that in about 20min. well two hours later the guy comes out and says we're having a problem and we can't update the car, we're trying to get a tech on the phone but right now your car is jacked and we need to give you a loaner. VERY DISAPPOINTED in my first dealer visit with chevy. i'm sure my car is not the first one they updated so what is the problem. sorry for the rant but i'm very disappointed.

 

[Chevrolet Customer Care]

just took my 2013 in for an emission sticker recall that the dealer setup the service appointment and they don't have the sticker and says it will come in the mail, but the guy says we have you scheduled for an oil change. NOT, the car only has 300 miles on it. so the guy says we have a software update also, we can do that in about 20min. well two hours later the guy comes out and says we're having a problem and we can't update the car, we're trying to get a tech on the phone but right now your car is jacked and we need to give you a loaner. VERY DISAPPOINTED in my first dealer visit with chevy. i'm sure my car is not the first one they updated so what is the problem. sorry for the rant but i'm very disappointed.

LOW ET,

I am sorry to hear that you had this experience at the dealership. I would like to look further into this concern for you. Can you please private message me your name, address, VIN, phone number, and the name of the GM dealership you are working with? Also, please be sure to reference this thread or your concern as well. I hope to hear from you soon.

Erica Tiffany
Chevrolet Customer Service

 

[LOW ET]

i just got my car back and all is well so far. has anyone had problems after the update so i know what to look out for?

to give people an idea of time. i took the car in at 7am and got it back at 5pm. the only thing done was the mylink update.

the service guy said i'll be getting a survey from gm and to please mark completely satisfied. lol

 

[silvertiger00]

My car is doing the exact thing as NR522's car

 

[silvertiger00]

I'm sorry NR552. If any one finds any thing out please post it here. Im going to contact JP Chevrolet again tomorrow. I tried showing to the dealer already. Before i got there and it "fixed it self" for a little while. Dealers explanation was that these cars have lots of electronics in them and they do weird thing some times. Needless to say I wasn't too happy with that answer. This is also my first Chevy Ive ever bought. Car already had paint defects on the spoiler when I bought it. That I'm agreeing to touch up paint to fix because I was warned of possible fading in the future if the spoiler was completely repainted (red color I was told). so far not having a awesome buying experience.

 

[mowcowbell]

I won't be doing any MyLink updates. Just like the BIOS in a computer, if 'it aint broke, don't fix it'.

Darin

 

[13TurboLTZ]

There is nothing wrong with the update as long as its done properly. GM technicians have a very clearly outlined procedure on how to do the updates. If the update is in progress and your connection is interrupted, the radio locks and you need a new one. Plain and simple. Luckily it is likely under warranty.