Why BNR no talky talky

[twomanyjeeps1]

Hi all, I've sent BNR a message through their website asking some questions about the coil upgrade. The basic premise of the question was how to handle the tune, but still was framed "let me give you money" which I thought would generate a response, but that was over 3 weeks ago and still no word. Is there a better way of getting a hold of them? Do they regularly check this forum? Or do you pretty much have to slide a 20 across the table before anyone speaks up? Whats everyone else's experience?

Thanks,

 

[66roadie]

Do they have a phone?

 

[twomanyjeeps1]

Not that I could see on the website.

 

[EyeluvSmegma]

Hi all, I've sent BNR a message through their website asking some questions about the coil upgrade. The basic premise of the question was how to handle the tune, but still was framed "let me give you money" which I thought would generate a response, but that was over 3 weeks ago and still no word. Is there a better way of getting a hold of them? Do they regularly check this forum? Or do you pretty much have to slide a 20 across the table before anyone speaks up? Whats everyone else's experience?

Thanks,

From my experience, it doesn't matter how many $20s you slide. This is pretty much how it goes with them. I don't think they have enough support staff.

 

[skurtov]

They've been slow to retune and respond lately. Not really sure as to why. Try to get on the Gamma II facebook group. The owner of BNR frequents it .

 

[BNRacing]

We've been pretty slammed with the holidays, and have been closed for several days here and there in observance of said holidays. I know we're caught up now, there's no emails that haven't been responded to, so if you didn't get a response already, you ended up in spam. Please resend.

 

[famousas]

Anyone know if BNR took time off for the holidays? Have not been able to reach them by phone, email or Facebook.

 

[BNRacing]

We pretty much respond to everyone within a couple business days unless your email went to spam or something, which definitely happens with the sheer volume of messages we get. If you ever aren't getting an answer somewhere, email customersupport@badnewsracing.net and we will reply quickly as that email box is monitored by multiple people, even outside business hours.