Poissant505
New member
The other day my wife was driving our Sonic home and she called me freaked out about a significant loss of power. She drives 60 miles a day to and from work with a fairly large hill right by her work. Once she was able to get over the hill she pulled off and turned the vehicle off and gave it a chance to cool down. When she restarted the car, the CEL flashed and remained in a low power state all the way home. It was 11:00 pm so stopping by Autozone was out of the question.
The next day, I started up the vehicle and took note that the turbo was not engaging, seemed like the comp shut it down. Got to Autozone around the corner and had the above codes pulled from the CPU. I called Chevy and scheduled an appointment with them yesterday, 11/11 and dropped off the vehicle at the closest of the three dealerships here in town. It was around 5:00 pm, right at closing as Chevy is notorious for doing about what all was going wrong with my vehicle.
I was told that the turbo had failed as well as the PCV valve on the cam cover. I was told that both of those would be covered under the 100k powertrain warranty, the vehicle was checked in at 91,140. And this is where things get interesting. I was told that when the turbo blew out that it caused a pressure surge through the system and damaged the gasket for the valve cover. The gasket allowed oil to leak into the spark plugs and ignition boots. I would be required to pay for the valve cover gasket (which comes with the new cover!), new spark plugs and new ignition coils and the $110 diagnostic fee (every other thread I read on here states their's are only $55). The replacement of these would not be covered and the total cost would be roughly $330. I was talking with the service advisor and asked that if the extra damages were caused by the failure of the PCV, why is the subsequent damage not covered as well? I could not get an answer and decided to call corporate to get more details.
The corporate advisor told me that there were remarks on the account about low oil in the system and that is why it was not covered. I then mentioned the overall scope of the situation and asked the lady that with the failure of these parts, would it not be expected to be low on the oil? If the parts fail causing an oil leak, then I can not be expected to have to pay for the additional damage because the oil level is low indicating poor maintenance. She had told me that what I was saying made sense and that she would speak to her supervisor. When she came back on the line she told me that there had been a change in Chevy's 100k Warranty and that I would have to pay for it regardless. I was told that routine maintenance was required to have the plugs and ignition coils serviced anyways at 97,500
My question is if anyone else had been told this and if so, why haven't the customers been notified? I think it is ridiculous for the customer to have to pay for domino effect damage caused by faulty parts that are covered. The car is completely stock with the exception of an underglow kit which has absolutely nothing to do with the powertrain warranty.
The next day, I started up the vehicle and took note that the turbo was not engaging, seemed like the comp shut it down. Got to Autozone around the corner and had the above codes pulled from the CPU. I called Chevy and scheduled an appointment with them yesterday, 11/11 and dropped off the vehicle at the closest of the three dealerships here in town. It was around 5:00 pm, right at closing as Chevy is notorious for doing about what all was going wrong with my vehicle.
I was told that the turbo had failed as well as the PCV valve on the cam cover. I was told that both of those would be covered under the 100k powertrain warranty, the vehicle was checked in at 91,140. And this is where things get interesting. I was told that when the turbo blew out that it caused a pressure surge through the system and damaged the gasket for the valve cover. The gasket allowed oil to leak into the spark plugs and ignition boots. I would be required to pay for the valve cover gasket (which comes with the new cover!), new spark plugs and new ignition coils and the $110 diagnostic fee (every other thread I read on here states their's are only $55). The replacement of these would not be covered and the total cost would be roughly $330. I was talking with the service advisor and asked that if the extra damages were caused by the failure of the PCV, why is the subsequent damage not covered as well? I could not get an answer and decided to call corporate to get more details.
The corporate advisor told me that there were remarks on the account about low oil in the system and that is why it was not covered. I then mentioned the overall scope of the situation and asked the lady that with the failure of these parts, would it not be expected to be low on the oil? If the parts fail causing an oil leak, then I can not be expected to have to pay for the additional damage because the oil level is low indicating poor maintenance. She had told me that what I was saying made sense and that she would speak to her supervisor. When she came back on the line she told me that there had been a change in Chevy's 100k Warranty and that I would have to pay for it regardless. I was told that routine maintenance was required to have the plugs and ignition coils serviced anyways at 97,500
My question is if anyone else had been told this and if so, why haven't the customers been notified? I think it is ridiculous for the customer to have to pay for domino effect damage caused by faulty parts that are covered. The car is completely stock with the exception of an underglow kit which has absolutely nothing to do with the powertrain warranty.
