I would really like to take you guys to dinner and discuss this over a beer. You guys really seem like some good hearted fellows. I was around back then. I was on Cruze Talk in March of 2011. I special ordered one of the first 200 - 2012 Cruze RS LT2 6-speed (arguably the best setup for 1.4t in the Cruze until the new drivetrain comes out in the next model). I joined this forum last year after picking up an LT HB. I had been combing the forum long before, however. After 40K miles in the Cruze (no tune), I popped both an underboost and PCV code. GM replaced multiply items. Both problems were new and I was apprehensive of any potential longevity past the 100K powertrain warranty.... so I traded it in on a Silverado. Of course, we now know that both problems are pervasive with the 1.4T. GM was/is not really ready for the tight profit margin small displacement turbos. They have gotten better in the past few years but it was rough in the beginning. I even contacted Trifecta back then to see if we could work out a tune and have them use my car as the pilot. Unfortunately, distance and timing was an issue.
With respect to Trifecta... in the beginning, it was a very tight nit group. Vince would sometimes respond in a hour or two. As their popularity grew and they broadened their scope from J-body's to LNF/L61/LSJ.... then they took on the Cruze and the Sonic. But then they opened up to the Buick and Cadillac market. This is when things changed. They seemed to not be able to keep up with demand. People would contact them and you wouldn't hear from them for weeks and months. Their business model with respect to support had changed very little and they could not keep up with the demand. They also started fiddling with key features like Select-A-Tune. That is when things really feel apart. Now, they have seem to regroup and are headed in a new direction. They have focus and their support is normally less than 24 hours. Select-A-Tune is back and they provide free tune reviews and modifications.
I definitely feel your pain. I am not sure why your tunes are off, but I would not place all of the blame on Trifecta. GM's products have a tendency to hold part of the blame.
By the way, I am old fart... I have been tuning and playing with cars since '97 with my J-Body Z-24. I have been doing this for longer than half of the forums members have been alive.

Salt and pepper hair and all.