To clarify a little, I had far more KR than is acceptable, huge fuel economy drop (29 highway), no real gain in power over a stock program, had a hard time getting issues addressed. Each update sent back to me was worse than the previous. Keep i mind that I was told it all looks good from the beginning.
I data logged with HPT and was able to actually see what was going on. I find 10-12* of KR across the entire pull to be unacceptable, yet somehow this was all good. The car was getting so slow that at one point a 1.0L Metro was quicker to 45 than my car. I am not exaggerating that. That was the day Iwent back to a stock program.
PLaying with HPT now I do see slightly lower reported TQ values than I did with the canned tune, but who knows how accurate those numbers are. The same company, but two different people, told me that they are very accurate and that they cant be trusted at all.
With my limited HPT experience and at the time a more restrictive exhaust my car managed to run a whole 0.1 seconds slower in the 1/4 mile at a much worse track. I suspect the canned tune was doing more harm than good.