Dealer put dent on my car now wont fix

[Ms.DannyStone]

When i took my car in to the dealer in march to get my steering wheel and the chrome trim piece under the driver side window fixed i get it back and like 20 miles away i notice the dent on my driver side door so i call the dealership right away and told them and the service manager told me no worries when they get the steering wheel in they will fix the dent. so i told him okay. well a week goes by and Ed the service manager wont contact me back over it when i leave a Voice mail.. 2 weeks go by and i call for him and they always tell me he is not there and that he will call back. I live an hour and a half from the dealer and thats where i purchased my car so about 3 weeks go by and i get a survey from Chevrolet for that visit at the dealership.. so i give them all 1 stars and write how they wont call to fix the warranty part and my dent. well 3 days later Ed calls me and tells me that im not allowed to step foot on the dealer lot ever again because that survey hurt the dealership and then he hung up on me.. last i heard from him. so I contact Chevrolet and they assign me to someone from Chevrolet customer assistance center. well she contacts the dealership and sais she will see what she can do. she calls me back the next day and said that ed told her the same thing that im not aloud at the dealership then she told me there is nothing else they can do then she said she will close the case as the customer as unsatisfied.. i was like really?! is there any other place in GM i can call about this or will i just have to live with this dent?

 

[Hawkdsl]

I really, really hate stories like that. I wish you the best, as the next stop is your local tv news people if they have a "on your side" segment, and of course, a warranty/car lawyer. And add Chevy Assistance to the suit as well.

Call Chevy HQ too. You got a fight now.. don't give in.

And to your dealer: Congratulations! You just lost untold thousands of dollars for you and Chevrolet for less then 1,000 worth of repairs! You are smart business people!

 

[KPM]

Please post the dealership name and location. As s public service ... to prevent others ending up with the same problem.

 

[Ms.DannyStone]

Its Serra Chevrolet In Nashville TN. The dealer Manager is Berry and he dont care one bit. he wont respond to my emails. i been trying to get ahold of the business above Serra bc they own hundreds of dealerships but no luck.

 

[Stew]

I have experienced this and know how incredibly frustrating it is. What are we supposed to do when taking our cars in for service, for crying out loud? I guess the same exact thing you would do when renting a car or U-Haul or something, walk around your car with the service manager and take a video of your car with your phone showing no dents or scratches. Then when picking it up before signing off on the work do another walk around checking for damage.

Otherwise it's your word against theirs and you end up in these situations.

 

[laborsmith]

Al Serra of Grand Blanc, MI. Right on the border of Flint, MI.

Not that it matters but incidentally my father graduated from Grand Blanc High School many decades ago.


Laborsmith

 

[Vector06]

Wow. Sounds like the same exact thing that happened to us. Brought the car in for the trim repair and an oil change and they crushed in all four coners with the lift, and then called me a liar and said it happened elsewhere. The reasoning was that they trusted their tech more then me to tell them that he did it. They did however "fix" it in the end after having a complete meltdown. We were in a month or so after and they had me go over the car with them to make sure there are no new after dents. I was p/o'd to say the least. A couple years later now and their body work in bubbling up. Hope you get some good results from GM with this.

 

[Chevrolet Customer Care]

Good evening Ms.DannyStone,

I am truly sorry to hear about the service experience you've had thus far. We'd like to look into this further for you and see if we can be of more assistance to you. Please send us your case number and or VIN for review via private message. I'd like to look into any possible options that may be available to you to resolve your concern and restore your confidence. I look forward to your response and working with you.

Marlea W.
Chevrolet Customer Care

 

[Ms.DannyStone]

thing is i got him to admit that it was not there when i took it in.. its not noticable but when the sun hits it it shows. the only reason they wont do it is because i left them a bad review when Chevrolet sent me that survey. so me doing that survey got me kicked out of the dealership and my car not fixed. and they even told chevrolet that im not aloud on the property then all she did was close the case and put it down that i was not satisfied. if they admit to chevrolet that this all went down and they are not fixing it or letting me on the lot because of a survey that chevrolet sent me just pisses me off.

 

[Ms.DannyStone]

Al Serra of Grand Blanc, MI. Right on the border of Flint, MI.

Not that it matters but incidentally my father graduated from Grand Blanc High School many decades ago.


Laborsmith

funny thing is is i did contact them online about the whole thing and told them how the Manager Berry is not helping me at all and is there anyone i could get ahold of. well the next morning when i woke up i got an email from berry.. they forwarded the email to him and didint even try to help. but Berry did finally email me but once he found out who it was he quit replying. this is what he sent when he wrote me

"Ms. Stone.
It is my understanding you have some service concerns and need some assistance in getting those resolved – I just left you a voicemail and left my direct line as the best way to contact me – I look forward to learning more about your concerns and finding a suitable resolution."

but when i tried to contact him he never answers or calls me back. idk why i went back but its the same dealership that when i bought this sonic he held up my paperwork with chevrolet and the bank and wouldn't process it because they turned around and didn't like what they gave me for my trade in and then told me to bring the car back or they were bringing legal action. so i called chevrolet and this is what he sent me a day later on that.

"Danny,

My name is Barry K Carver and I am the Dealer here in Nashville – I have instructed my accounting office to process your New Chevrolet Purchase paperwork, it is my understanding there are a few items that need to be addressed cosmetically on your New car – please feel free to reach out to me personally via email or here at the store at 615-851-8000 so we can address any of your concerns."

this dealership is a horrible place to do business with and hope everyone stays away. i have no idea why i went back when i had a bad experience when i first bought the car but i learned my lesson.

 

[Inferno1.8]

My dealership wrecked my front bumper and I gave up after wasting hours of my life and taking days off of work only to be argued with.

One of the many many reasons I'll never buy a new car or take it to a dealership to be worked on a EVER again!!!

 

[KPM]

My dealership wrecked my front bumper and I gave up after wasting hours of my life and taking days off of work only to be argued with.

One of the many many reasons I'll never buy a new car or take it to a dealership to be worked on a EVER again!!!

Inferno, Please post the dealership name and location as a public service to us fellow Sonic owners.

 

[Hawkdsl]

Wrecked Camaro's owner to get new car after viral tale

 

[striper]

I feel sorry for people having to go through this garbage with dealers who don't care. There are dealers like this all over the country. They just feel they don't have to respect you because you only bought a Sonic, not a $70k Suburban or Vette. On the other hand I need to recommend my dealer because I've gotten great service there. Gearhart Chevrolet in Denville, NJ has a great reputation in the area. They are good to buy from and they good with their service department.

 

[Inferno1.8]

Grossinger chevy in palatine IL. The head service guy was a complete dbag.. Tried to blame it on me...

 

[redhot1.4]

Sorry ass GM service period
Happy 4th of July GM
I'm sure his dent will shine in the moon light

 

[ChicksHateMe]

Sorry to hear you found another dirt bag dealer Danny.

For me, I had a terrible service dept I dealt with as well.

1st was brakes not working, and they took 2x to fix, and left brake fluid all over the engine compartment. I can only imagine what it's eating away at. PLUS, there were scratches only on my hood where it looked like a tech decided to wipe off any brake fluid on the hood with a gritty towel. It was in a swirling motion whereas the rest of the car, and paint looked factory.

2nd was a leak on the front right passenger floor, There's a bulletin. # PI0826 to address it, but only AFTER the problem happens, and you ASK for it to be addressed. With the humid summer, I can still smell the moldiness from the 3 months and many attempts to have it fixed went unsolved. PLUS, there was a hole in my passenger seat after their third attempt. Either a tech leaned in with screwdriver in hand, or they needed my nice clean seat cover to replace one on a car that HAD the cover with a hole. Either way, it wasn't there before.

BAD Service - Salvadore Chevrolet. Gardner, MA

GOOD Service - Colonial West Fitchburg, MA (They fixed things right FIRST time).

But, I still can smell the after affects on humid days because Salvadore Chevy was so incompetent. I would NOT let them touch my car again, Ever. After the fact I'd hear people say, "You went to Salvadore?" as if it was a known mistake. I HATED my new car until I finally got things solved through Colonial West.

I felt Chevy Customer Care was useless too. I called and emailed a number of times and got no help. AFTER I took the initiative to go to a dealer farther away, and luckily they WERE good and fixed my issues, THEN I start getting the emails, calls and surveys asking "How did we do?". I was pissed. I left the 1's too.

I love how the car is, but I hate I have all the scars to prove how incompetent Chevy can be in servicing what they sell. They've done more damage to my car than anyone.

To this day, when I see another victim posting, like you, or something like the hole in my seat they left me or the smell of mold I shouldn't be smelling, and the anger starts to boil, I still make sure it's known how bad the service was by letting out my frustration by visiting sites like dealerrater.com, google reviews, yelp, etc and spreading the word about these incompetent jerks.

 

[Ms.DannyStone]

Yeah to me it's ****ty.. Dealer wont let me on the lot or they will call the cops and GM wont do anything because they say the dealers are all private dealers even tho this all started when i filled out a Survey from Chevrolet and the dealer didn't like the review i left for Chevrolet. and the Dealer that i love is Payne Chevrolet in Springfield TN, Its a 60 mile drive from me but they are the best at everything. when you bring the car in with a problem they take there time with the car trying to find the problem and not just say they can't recreate it and send u out.

 

[Ms.DannyStone]

Just an update. the Dealer Manager said they will fix the dent in my door and the bumper issue i been having for free!! i Called the local police to see how far from the main road in front of the dealership is public property so i plopped my happy ass down in front of the dealership with a few signs i made and within 2 hours they came out asking me to come inside and told me they will fix it all. but they first tried to get me to trade my car in to get a newer car for a good deal.. no thanks lol

 

[KPM]

Fantastic.