Leaking Roof

[cbryan]

I bought my Sonic the 17th of July, a Blue Topaz (Luxo Blue) 1.8L Auto Sedan. I have had fun driving it until I was camping and was caught in a pretty rough storm. I took shelter in the Sonic and was taken a back when I saw water dripping around my map light and on the passenger A Pillar cover. I called the dealership the on Monday as the leaking happened on a Saturday night (August 4,2012). On Monday the dealership said the next available appointment was Tuesday, August 14 (the appointment was for one week after I called. I expressed my need for the vehicle since it was my Daily Driver). I was told I would be given a loaner while the work was being completed, but that doesn't help when they call for rain all week when your car leaks (so I had to continue to drive my Sonic with tape on the roof where I thought the leak was).
So I took the car in for the appointment on Tuesday and was assured the car would only take a day at most to repair. On Wednesday evening (lastnight) I was told the car was ready for pick up, so this morning I went back to the dealership to pick the Sonic up. The Body Shop mananger had pulled the car back in to test it this morning and sure enough it was still leaking! I am put off that the car is not even a month old and it has a to be repaired and that I was not called this morning before I wasted my time and Gas to drive to the dealership just to be told that they were "they Really going to look into it today," it seems to me the revefication step should have been before the step of telling me the car was ready for pick up.

 

[SSpeckerwood]

El LEMON LAW!!!

 

[Johnny Alien]

Usually that requires a few failed attempts at repair.

 

[cbryan]

Well I just hope there are stains NO stains on my headliner, if there are I will not hesitate to file a complaint, there is no reason for a 20 day old car to leak like that!

 

[SSpeckerwood]

i fully agree.

 

[RS Turbo]

Na just needs windshield resealed... Easy fix!

 

[cbryan]

That was tried and it still needed more help

 

[Aldakoopa]

Does it have a sunroof?

 

[cbryan]

No sun roof either. I got it back today with the managers word that he took it through a car wash and it didn't leak, apparently it was leaking on the Driver's side some where and running across the head liner.

 

[Chevrolet Customer Care]

I do apologize for the inconveniences caused. Thanks for posting this information. I am documenting your concerns regarding the leaky roof. Please do keep us updated on the status of what is happening.

Matt

GM Customer Service

 

[cbryan]

Well I did get the car back but now I notice the Headliner has creases where it was not completely unscrewed and folded so the "repairs" could be made, I also noticed that my map light trim was not setting very tight to the ceiling and found a broken tab on this part with the speaker and wire for the handsfree calling/OnStar was not routed correctly since there was a clip just hanging off of the wire now. I did have the owner of the dealership talk with me today and offer to fix it, but honeslty I'm just tired of my car being in the shop, or me having to drive there, it is like my time and opinions of how the new car experience should be do not concern them.

 

[cbryan]

Time for the next chapter,
Tonight there was a small pop up thunderstorm that lasted 30 minutes at best, now there is a leak again in my car so this time I'm taking it first thinneon the morning so something. An be done, I will not stand for this leak again!

 

[DeltaMP]

Please tell me you took it to a different dealership!

 

[cbryan]

Well I took it back to the same dealership, this time I'm getting the fog lights I wanted installed for half of the GM cost of the parts alone, they were going to pull the windshield and check everything the owner of the dealership even pulled the guy that worked on it last time to show him what was wrong, so on to another rental vehicle for free while I wait on my car.