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Athletic Supporter
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Bulletin No.: 14371A
Date: January 2015
Service Bulletin
SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment – Engine Coolant Leak from the Water Pump
MODELS: 2011-2014 Chevrolet Cruze
2012-2014 Chevrolet Sonic
With 1.4L Engine (RPO LUJ or LUV)
The Warranty Transaction Information section has been revised to include a warranty labor code
for vehicles still covered under warranty. Please discard all copies of bulletin 14371.
CONDITION
Some 2011-2014 model year Chevrolet Cruze vehicles and some 2012-2014 Chevrolet Sonic
vehicles with the 1.4L engine may have an engine coolant leak from the water pump. The pump
may leak from the weep reservoir or from the water pump shaft seal, leading to a drip of coolant
onto the engine or onto the ground. Over time, the loss of coolant will reduce cooling performance
and eventually could lead to engine overheating. If this condition is not corrected, the “Service
Engine” indicator light may come on, an “Engine Hot, AC Off” message may appear, a chime may
sound, and the engine power may be reduced.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 150,000
miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the water pump if it is leaking. The repairs will be made at no charge to the
customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
October 7, 2014, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to October 7, 2014, must
be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
Copyright 2015 General Motors. All Rights Reserved.
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Page 2 January 2015 Bulletin No.: 14371A
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A).
Part Number Description Quantity/Vehicle
55486342 Kit, Water Pump 1
(Includes Water Pump, Water Pump Gasket, and
Thermostat Housing Seal / Water Inlet Seal)
55564507 Bolt (Long), Engine Front Cover 1
11099551 Bolt (Short), Engine Front Cover 1
11588757 Bolt, Transaxle 3
11570514 Bolt, Engine Mount Bracket 3
12346290 - US Coolant, Engine (Dex-Cool)
1
10953464 - CA (1 Gallon Container in US / 4 L Container in Canada)
SERVICE PROCEDURE
Note: This field action bulletin provides a service procedure and labor time for replacing the water
pump due to a leak. Radiator or radiator hose replacements or water pump replacements for other
concerns are not covered under this field action bulletin. Submit a claim under warranty, customer
pay, or goodwill for coolant leak repairs that are not covered in this field action bulletin.
1. Inspect the water pump for obvious leaks or excessive water pump coolant deposits as
outlined below.
Normal Water Pump Appearance (Do Not Replace Pump)
If the water pump is not obviously leaking and the housing only shows minimal coolant deposits
as shown below, do not replace the pump. The water pump is functioning as designed and no
further action is required .
3609232
No evidence of coolant leakage on the pump body.
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Page 3 January 2015 Bulletin No.: 14371A
3609233
Only slight coolant staining around the perimeter of the cover plate.
3609237
Only slight coolant staining on the underside of the housing.
Excessive Water Pump Coolant Deposits (Replace Pump)
If the water pump is obviously leaking coolant or the water pump housing displays excessive
evidence of leaking as shown below, continue to Step 2.
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Page 4 January 2015 Bulletin No.: 14371A
3609253
Significant coolant residue on the cover plate.
3610640
Evidence of coolant residue on the exterior surfaces of the pump housing.
Remove and replace the water pump if it is obviously leaking coolant or if it has excessive
evidence of coolant deposits as described above. Refer to Water Pump Replacement in SI for the
replacement procedure, which also includes important information about specific bolts that should
not be reused as well as all of the related torque specifications.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by October 31, 2015, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within 10 years of the date the vehicle was originally placed in service,
or 150,000 miles, whichever occurs first.
Bulletin No.: 14371A
Date: January 2015
Service Bulletin
SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment – Engine Coolant Leak from the Water Pump
MODELS: 2011-2014 Chevrolet Cruze
2012-2014 Chevrolet Sonic
With 1.4L Engine (RPO LUJ or LUV)
The Warranty Transaction Information section has been revised to include a warranty labor code
for vehicles still covered under warranty. Please discard all copies of bulletin 14371.
CONDITION
Some 2011-2014 model year Chevrolet Cruze vehicles and some 2012-2014 Chevrolet Sonic
vehicles with the 1.4L engine may have an engine coolant leak from the water pump. The pump
may leak from the weep reservoir or from the water pump shaft seal, leading to a drip of coolant
onto the engine or onto the ground. Over time, the loss of coolant will reduce cooling performance
and eventually could lead to engine overheating. If this condition is not corrected, the “Service
Engine” indicator light may come on, an “Engine Hot, AC Off” message may appear, a chime may
sound, and the engine power may be reduced.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 150,000
miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the water pump if it is leaking. The repairs will be made at no charge to the
customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
October 7, 2014, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to October 7, 2014, must
be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
Copyright 2015 General Motors. All Rights Reserved.
----------------------- Page 2-----------------------
Page 2 January 2015 Bulletin No.: 14371A
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A).
Part Number Description Quantity/Vehicle
55486342 Kit, Water Pump 1
(Includes Water Pump, Water Pump Gasket, and
Thermostat Housing Seal / Water Inlet Seal)
55564507 Bolt (Long), Engine Front Cover 1
11099551 Bolt (Short), Engine Front Cover 1
11588757 Bolt, Transaxle 3
11570514 Bolt, Engine Mount Bracket 3
12346290 - US Coolant, Engine (Dex-Cool)
1
10953464 - CA (1 Gallon Container in US / 4 L Container in Canada)
SERVICE PROCEDURE
Note: This field action bulletin provides a service procedure and labor time for replacing the water
pump due to a leak. Radiator or radiator hose replacements or water pump replacements for other
concerns are not covered under this field action bulletin. Submit a claim under warranty, customer
pay, or goodwill for coolant leak repairs that are not covered in this field action bulletin.
1. Inspect the water pump for obvious leaks or excessive water pump coolant deposits as
outlined below.
Normal Water Pump Appearance (Do Not Replace Pump)
If the water pump is not obviously leaking and the housing only shows minimal coolant deposits
as shown below, do not replace the pump. The water pump is functioning as designed and no
further action is required .
3609232
No evidence of coolant leakage on the pump body.
----------------------- Page 3-----------------------
Page 3 January 2015 Bulletin No.: 14371A
3609233
Only slight coolant staining around the perimeter of the cover plate.
3609237
Only slight coolant staining on the underside of the housing.
Excessive Water Pump Coolant Deposits (Replace Pump)
If the water pump is obviously leaking coolant or the water pump housing displays excessive
evidence of leaking as shown below, continue to Step 2.
----------------------- Page 4-----------------------
Page 4 January 2015 Bulletin No.: 14371A
3609253
Significant coolant residue on the cover plate.
3610640
Evidence of coolant residue on the exterior surfaces of the pump housing.
Remove and replace the water pump if it is obviously leaking coolant or if it has excessive
evidence of coolant deposits as described above. Refer to Water Pump Replacement in SI for the
replacement procedure, which also includes important information about specific bolts that should
not be reused as well as all of the related torque specifications.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by October 31, 2015, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within 10 years of the date the vehicle was originally placed in service,
or 150,000 miles, whichever occurs first.
