Vanessa, can you maybe relay this video/issue? I'll be going to my dealer soon but I'm not sure what they'll be able to figure out if I can't get it to act up.
It happend after driving the car home from work with the heated seats on the whole time (25 minutes or so), then I let the car sit for maybe an hour, not even. After restarting the car, they wouldn't work. After I shut it off and back on maybe 20 minutes later, they worked.
Mine is going in next Thursday to get this looked at. Are they replacing both heating elements? I figured I'll show the tech my video and have him call tech support.
Visited the dealer today. There was a computer update for the heated seats. Can't be certain it will fix this issue since it only happened to me twice this winter, but hopefully it will fix it.
Having 2 kids this makes me worried about safety while driving with a faulty seat.
What is the safety issue you are concerned with?