Problem with New York Dealer, need opinion!

[skyRS]

First of all, the problem on pricing for the Sonic RS in black is already corrected this morning but I still feel unhappy about it, the financial manager doesn't admit his fault and I don't have my car to drive to work and back home this week.

My story was the dealer charges additional $2500 for the extended warranty and $795 GAP insurance and claimed that is required from the bank to grant or secure the loan for me not from them. So I have to pay additional $3295 for the Sonic.

But I called the bank and found out that the fact is these charges was requested by the financial department of the dealership.
It definitely not the bank since the bank doesn't offer extended warranty at all and their GAP insurance is only $595 and the bank won't offer me because it's illegal to charge GAP insurance in New York and that's by Law.

So this morning, i had a 3 way conference call with the bank, the sales from the dealer and me for about 25 mins.
We are now all clear and everything should be good to go, so my price is back to what we agreed on from the beginning which is last Sunday.

The thing is the financial manager still denied that he requested it and it was required from the bank and he still saying that ...which make me want to do something legally to this dishonest person.
He put the GAP ($795) which is illegal to offer in NYC and $2500 extended warranty without my permission. Obviously the financial manager is trying to steal $3295 from me on purpose.

So what are the legal ways to file complain to this person or something? or make him admit his faulty way to scam a customer?!
Can anyone give me some advise on what I can do to this person.

I have talked to the bank about my situation, they said they can provide me the proof of the request from the dealership if I needed. So I will have all the proof to do something to him or the dealership, isn't it?!

 

[skyRS]

There has to be another chevy dealership around you. Go to that one. I drove 40 miles for my sonic when there was a chevy dealer in the next town over from me. I didnt like the way the salesman was there. And the extended warranty is pointless imo even though i regretfully purchased it with mine. Mine was only about 900. Not sure why it would be 2500 for the rs. That guy doesn't deserve your sale. Screw him.

I am ok with the agreed price now since the GAP and the Extended warranty is already cleared out & it is removed from the agreement.

I just want to see what I can do to the financial manager at least make him admit his fault and do apologize because he owe me!!!

I think the sales doesn't know those two charges.... I assumed.

 

[laborsmith]

Not sure why the original poster started this thread, but I will say I personally would NOT go through with this evisceration. I have for many years been a contrary person and as part of that take a dealership staff person statements with a grain of salt.

There are fair dealers around and it seems to me one way of assuring they stay around is we avoid doing business with those dealers who are not. And I am confident in saying if you go through with this deal all of the sales staff will get a good laugh at your expense.

But that is just me. Only you know what you need to do.


Laborsmith

 

[HADES20]

I would just take my business elsewhere why try to battle for something you don't even own yet

 

[skyRS]

I understand.....but......

One of the reason why I still keeping the deal is because I tried 4 different chevy dealers in New York, they are the same - not honest in the end and I don't want to keep trying to find out another dishonest dealer again and then go .....and there are not much Sonic RS in manual transmission too at least within 30 miles, and that's wasting time and I already wasted a month already, plus I doubt there is any better sales person out there for the Chevy...

2nd reason is the rebate of $500 for the memorial day cash is already gone if I go to other dealer, I might have to pay additional $500 for it. So now I am paying $800 less than MSRP plus $1000 rebate so my deal is not the best but acceptable and I don't know if I can get the same from other dealers since there is only $500 rebate now

3rd reason is that they already transferred my insurance to the Sonic on Monday so I don't want any confusion to the insurance company, and if I transfer back to my BMW, I will need to go for photo inspection again which I don't want to waste a day of my salary for it....

From my experience, buying new car is more painful than buying an used car....

 

[SonicBoy24]

I understand.....but......

One of the reason why I still keeping the deal is because I tried 4 different chevy dealers in New York, they are the same - not honest in the end and I don't want to keep trying to find out another dishonest dealer again and then go .....that's wasting time and I already wasted a month already

2nd reason is the rebate of $500 for the memorial day cash is already expired if I go to other dealer, I might have to pay additional $500 for the deserved price or I might just go for other brand instead of Chevy

3rd reason is that they already transferred my insurance to the Sonic since Monday so I don't want any confusion to the insurance company, and if I transfer back to my BMW, I will need to go for photo inspection again which I don't want to waste a day of my salary for it....

From my experience, buying new car is worst than buying used car....

The fact of the matter is that dealerships exist to make money, its why they operate, and its why people like being salesmen.

On the other hand, where in NY are you? I'm North of Syracuse.

 

[skyRS]

The fact of the matter is that dealerships exist to make money, its why they operate, and its why people like being salesmen.

On the other hand, where in NY are you? I'm North of Syracuse.

I am living in NYC

 

[HADES20]

Well if all the dealers are like that try another brand like ford, Honda etc

 

[skyRS]

Well if all the dealers are like that try another brand like ford, Honda etc

Definitely not honda, I did consider ford or VW if the Sonic RS deal is not work out in the end, I will go for Focuz ST or GTI.............let's see!

 

[RSTURBO]

Glad this topic was brought up because i am dealing with the exact same situation. I bought my RS almost 2 months ago and when the dealer told me to come in and sign the gap and extended warranty were already written into the policy. When i questioned it he said sorry buddy it was the only way the bank would approve the loan. Even worse he knew i drive 25k miles per year and sold me a warranty that is 6 years but only good for 72k miles! He also knew i was putting thousands of dollars down on the car and the gap insurance would not even be needed or useful if it was totaled tomorrow. All this from a dealer that Ive been loyal to and purchased 8 vehicles from over the past 15 years.
Since the bank that approved the loan was local i decided to stop by last week and asked them why they required gap and a warranty with my good credit. The girl behind the desk said im sorry you were told that but we never demand that nor have the right to legally. She was very concerned that a dealer that they work with had deceived me.
Then my story gets even worse!
I asked why in hell i was sold a new car at a 12% interest rate when my credit isnt that bad. She ran my credit and said it was wrong and should be 5.9%. After a short discussion with her manager they had me sign a new contact lowering my payment $68 per month! How did the dealer and bank get this wrong under 60 days ago? And to cancel the gap and extended warranty they require you to go back and deal with the dealership directly instead of being able to make a phone call. This is BS especially if you have been screwed by them and dont want to deal with them again.
With all that being said, ive noticed a GM customer service person sometimes will chime in on the forum for issues people are having. Curious to see if that will happen for this topic. Im not looking to start a crusade or get someone fired. But id like my gap and warranty money returned and will find a new dealer for my next purchase.

 

[poncho167]

What you qualify for and what the dealer can give you are two different things. A car dealers goal is making the most profit they can with every transaction.

Car buying isn't an easy thing to do for most people. It is up to the buyer to research, discuss, and question paperwork/contracts before they sign.

 

[laborsmith]

The extended warranty (and I believe the gap) policies have written procedures in the contract to cancel. No matter what else you do, if you do not follow those procedures you are sunk. Those procedures will include written notice to the insuring company and my suggestion is send the notice with certified w/ signature for delivery; get some certified delivery forms with the green postcard, put the number on the letter than make a photo copy of the letter, than put the letter in the envelope and stick the green post card on the letter than go to the Post Office and complete the process.

Why did the dealer have those ready? Have you used them in the past? Also, and more important, the dealer makes money from each insrance sale and from selling the car with a high interest rate.

You seem to have taken care of one of the three items so now get going and take of the other two. I am not sure what you want from Chevrolet Customer Service because there is absolutely nothing they can do aout any of the three concerns nor, in my humble opinion, anything they should do.

And to close, you might consider writing a letter to the President of Chevrolet to let him know there are Chevrolet dealers still abiding by the old practice of believing no customer is ever screwed, just some customers are more willing to contribute to the dealers bottom line.


Laborsmith

 

[skyRS]

What you qualify for and what the dealer can give you are two different things. A car dealers goal is making the most profit they can with every transaction.

Car buying isn't an easy thing to do for the most people. It is up to the buyer to research, discuss, and question paperwork/contracts before they sign.

That's why I didn't apply the loan from the dealer at the beginning.
I applied my own loan from a few different banks and that will give me an opportunity to find the best rate and compare the term without rushing.
So now my purchasing power is on my hand not the dealership!!!
That's why now they can't get extra from me, since I will confirm everything myself with the bank first before I will go to the dealer to sign the final documentation.....

 

[skyRS]

And to close, you might consider writing a letter to the President of Chevrolet to let him know there are Chevrolet dealers still abiding by the old practice of believing no customer is ever screwed, just some customers are more willing to contribute to the dealers bottom line.


Laborsmith

I am writing a complain letter to the president of Chevorlet and the chevy customer service, also to the BBB and some other services to complain the financial manager....I am just gathering more info to put in it.

I already had a copied of all the paper works and also the recording of the phone conversation, with sales about the out of the door pricing and even the recording about the manager claimed that the Extend Warranty & GAP was added by the bank and he has nothing to do with it, and the 3 ways conference calls with bank, sales to proof that the manager is lying since the bank has the an evident to show who contacted & requested that.

So I have everything in hand, and what I am actually waiting is some more advises on what can be done more to the financial manager beside writing to chevy since I have a feeling, the letters and materials can't even get to the CEO of Chervolet or the real customer service from chervolet before it get trashed.

 

[cndctrdj]

Leave new York and get it somewhere else

 

[Mlib26]

I am living in NYC

I'm from Long Island and I went to Queens for mine. There are good Chevy dealers around here you just have to talk to them. Also remember when it's time to go to a dealership for anything you want them to do you want to trust their work and not get scammed.

 

[skyRS]

I'm from Long Island and I went to Queens for mine. There are good Chevy dealers around here you just have to talk to them. Also remember when it's time to go to a dealership for anything you want them to do you want to trust their work and not get scammed.

I wonder which one you went ?
Because the first dealer I went is the one in queens - major chevy, they are even worst!!!

I ordered the RS and they gave me the LS instead and telling me that is the same thing, no different!!

I said to them, it's a few thousands dollar different, you can't tell me the base model & the highest model are the same and the interior is different and the brake setup is different!!
You can not charge me the RS model pricing and give me the LS model ....
That's very stupid, they basically know nothing about the sonic and they will assume that I don't know either!!
If I didn't do my research myself, I might be cheated with the LS as the RS.
Plus I can read RS start with the word "R", R is not written like "L"!! What a dummy salesman!

 

[Mlib26]

I wonder which one you went ?
Because the first dealer I went is the one in queens - major chevy, they are even worst!!!

I ordered the RS and they gave me the LS instead and telling me that is the same thing, no different!!

I said to them, it's a few thousands dollar different, you can't tell me the base model & the highest model are the same and the interior is different and the brake setup is different!!
You can not charge me the RS model pricing and give me the LS model ....
That's very stupid, they basically know nothing about the sonic and they will assume that I don't know either!!
If I didn't do my research myself, I might be cheated with the LS as the RS.
Plus I can read RS start with the word "R", R is not written like "L"!! What a dummy salesman!

I went to hb chevy, though they don't have the best reviews I had some connections there and they drove to Pennsylvania to pick up the exact sonic I wanted after searching for weeks for me. If you've been a New Yorker for long you should know how we work. You have to let them know up front not to mess with you. Haha best advice for anyone in New York

 

[Chevrolet Customer Care]

RSTURBO I can submit a dealer complaint on your behalf. Please let me know by direct message if you would like me to assist you.

Jackie
Chevrolet Customer Care

 

[Chevrolet Customer Care]

Please check your inbox skyRS. I have requested some information from you in order to help you get this issue resolved.

Jackie
Chevrolet Customer Care