The MyLink Master thread

[bearda]

That's what I thought at first. This morning I decided to hit up the Service Department on my way to work and on my way there I brought up the apps list. SURPRISE! it was back to "normal" Pandora was back, Stitcher was still there, TuneIn was still there, and the US/Can version of BringGo. Almost like it phoned home and figured out what region it was *supposed* to be in.

I wish. Stitcher just operated like usual. TuneIn just pops up a message saying "Application not installed or device not connected."

Unfortunately, even after coming to America, BringGo and TuneIn still won't launch even though the application *is* installed and the device *is* connected.

yep. I had to re-pair my phone after the update and adjust the clock even though it was set to automatic updating (ot: what's up with that? every time they flash MyLink I get it back and the time is off by an hour). I tried a factory reset on the radio and that didn't do anything other than make me re-configure all of my preferences...

I called up MyLink Support on my drive to work and after about half an hour (most of that sitting in the parking lot at work) we'd gathered all the version info and configuration settings that we could and they're looking into it. I'm sure we'll figure it out. I just hope we do before my 30 day trial for BringGo runs out

When you tried the apps did you have your phone physically connected to the USB port in the glove box or just linked via Bluetooth? For some reason the Android version works over Bluetooth but the iOS version doesn't. You need to be plugged in for it to work with an iPhone.

 

[infinite_trial]

Hi everyone! I just registered specifically for this topic. Before I got my Sonic, I was considering the Hyundai Veloster because of its voice command features for calling and texting. When I bought the Sonic, I fell in love with it. Especially I am such a short female and other cars that I looked at really did not feel comfortable for me. I was just bummed that I had to pay for more services wherein other cars already have navigation system and such. So when I heard about the upgrade, I got excited.

I hope they can make the system compatible with apps so you don't have to bring your car each time there's a new phone app for an update.

 

[Blue hedgehog]

Hi everyone! I just registered specifically for this topic. Before I got my Sonic, I was considering the Hyundai Veloster because of its voice command features for calling and texting. When I bought the Sonic, I fell in love with it. Especially I am such a short female and other cars that I looked at really did not feel comfortable for me. I was just bummed that I had to pay for more services wherein other cars already have navigation system and such. So when I heard about the upgrade, I got excited.

I hope they can make the system compatible with apps so you don't have to bring your car each time there's a new phone app for an update.

I know I found 2013 Chevy Cars, Trucks, SUVs, Crossovers and Vans | Chevrolet if You go to the FAQ section on the bottom look up updating mylink. It says you can do it with a memory stick. You have to login and register your device. PROBLEM is they don't say where to register or login. I have searched for hours looking but couldn't find it anywhere. If you find it please let me know.

 

[Blue hedgehog]

Here's the link to the FAQ on updating mylink. 2013 Chevy Cars, Trucks, SUVs, Crossovers and Vans | Chevrolet

 

[Kuntryboy865]

I got that windows CE error message for the first time the other week, It happened after onstar tried to call me.

 

[rgdave]

Infinite trial, I agree. This should be flash upgradeable through a download to a memory stick. But it isn't. I've ranted about that on the Bringo thread. I ran by my dealer to schedule the upgrade, and the service manager said bring it right in, they could do it then and get me out in a half an hour, 45 mins. max. (I had something I needed to get to.) I was the first one they were doing. I was in the waiting room and the service manager came in with a sheaf of papers, saying that when he printed out the instructions there were 19 steps. He had no idea how long it would take, so I rescheduled for later this week. It's ridiculous that you have to go to a dealer and spend an hour or two for what should be a simple upgrade.

Blue hedgehog, thanks for that link to the info that Mylink is upgradeable by flash drive. But go to my.chevolet.com, and there's no mention of that, no link to any upgrade, no way to get notified of an upgrade, or any mention of it in the very confusing mash up of service and warranty and other stuff on that site.

Frankly, the only thing that Chevy seems interested in notifying me about is that my OnStar subscription is about to expire, and I need to renew. Now, on that, they've sent me about a half dozen emails. The only way I found out this update and Bringo was because I come to this site.

Come on, Chevy, if you want the smartphone generation to love your cars, get with the program.

 

[rgdave]

Macehammer (and Vanessa), when my dealer wrote up the service order for the upgrade, it said something like "Bluetooth Error". I asked about that, saying that I didn't have a problem with bluetooth, but he said that was how they had to write it up for it to be covered by GM. It shouldn't have to be written up like that. It should just be "Mylink upgrade" and be covered ... particularly if GM is incapable of making it user upgradable via a flash drive.

So what happens when I'm out of warranty? Will I have to go and pay $150 or $200 for a service call to upgrade Mylink? Chevy really needs to think through this whole thing, and adopt a smartphone model for software upgrades. I'm going to one pissed off Chevy customer if, at 50,000 + 1 miles I have to pay a couple of hundred bucks for a software upgrade. And it's guaranteed that pissed off owners will tweet, blog and post about it.

I just keep hoping that I get one of those J.D. Power surveys in my email inbox, so I can rate Chevy on my customer satisfaction with this. The Sonic is a great little car. But I have my doubts on whether GM is a great little car company.

 

[Blue hedgehog]

Blue hedgehog, thanks for that link to the info that Mylink is upgradeable by flash drive. But go to my.chevolet.com, and there's no mention of that, no link to any upgrade, no way to get notified of an upgrade, or any mention of it in the very confusing mash up of service and warranty and other stuff on that site.

It's there but only if you click on the link from a cell phone. Don't ask me why that is but from a computer only 30% of the questions and answers are listed. But like I said I searched for where to log in and download the updates but couldn't find it.
Just an update if anyone was wondering. My car is still at the dealer. So i still dont know if the update was successful. Tomorrow will be the 4th day.

 

[fieldhouse]

When you tried the apps did you have your phone physically connected to the USB port in the glove box or just linked via Bluetooth? For some reason the Android version works over Bluetooth but the iOS version doesn't. You need to be plugged in for it to work with an iPhone.

Yep. Connected via USB. Still don't get why that's necessary for the iPhone but not required for android.

Here's another interesting link from the mobile site. Supposed to be a video on how to connect bringgo to mylink.
2013 Chevy Cars, Trucks, SUVs, Crossovers and Vans | Chevrolet

 

[Blue hedgehog]

I've tried watching it but when I click the link from my iPhone I get a login page for CQ5? Wtf.

 

[Red_RS]

I've tried watching it but when I click the link from my iPhone I get a login page for CQ5? Wtf.

I got the same thing, but I was able to watch it from my MacBook. :/

 

[Red_RS]

I'm sitting at the dealer for my update and there is a blue LT sedan here too. (Yes, I told him to check out SOF) The service manager just came in and told us they can only update 1 at a time. The computer won't let them do 2. Guess I'm going to be here a while.

 

[Macehammer]

Rgdave,

Vanessa pm'ed me about all of this. I tried to do a good job of explaining exactly all of this.

Hopefully she can get GM to send out a memo to dealers telling them to stop being a douche.

 

[rgdave]

I was at the dealer today for my upgrade. It took FOUR HOURS, and was frustrating to everyone involved. (I was their first upgrade.) See my longer post about the whole ordeal on the Bringgo thread.

 

[infinite_trial]

I know I found 2013 Chevy Cars, Trucks, SUVs, Crossovers and Vans | Chevrolet if You go to the FAQ section on the bottom look up updating mylink. It says you can do it with a memory stick. You have to login and register your device. PROBLEM is they don't say where to register or login. I have searched for hours looking but couldn't find it anywhere. If you find it please let me know.

thanks for the link. I am going to check it out. was not able to create an account from the iPhone

Infinite trial, I agree. This should be flash upgradeable through a download to a memory stick. But it isn't. I've ranted about that on the Bringo thread. I ran by my dealer to schedule the upgrade, and the service manager said bring it right in, they could do it then and get me out in a half an hour, 45 mins. max. (I had something I needed to get to.) I was the first one they were doing. I was in the waiting room and the service manager came in with a sheaf of papers, saying that when he printed out the instructions there were 19 steps. He had no idea how long it would take, so I rescheduled for later this week. It's ridiculous that you have to go to a dealer and spend an hour or two for what should be a simple upgrade.

Blue hedgehog, thanks for that link to the info that Mylink is upgradeable by flash drive. But go to my.chevolet.com, and there's no mention of that, no link to any upgrade, no way to get notified of an upgrade, or any mention of it in the very confusing mash up of service and warranty and other stuff on that site.

Frankly, the only thing that Chevy seems interested in notifying me about is that my OnStar subscription is about to expire, and I need to renew. Now, on that, they've sent me about a half dozen emails. The only way I found out this update and Bringo was because I come to this site.

Come on, Chevy, if you want the smartphone generation to love your cars, get with the program.

I have not been on the BringGo thread yet but I read your last update that you spent four hours? My husband and I went to the dealer this morning and like you, the staff said that I was the first person who came there for the upgrade. Anyways, they did an update but cannot even seem to find the PI number that was brought up in this thread. No BringGo and no TuneIn apps. We spent about an hour and a half but did not get anywhere. They said they are going to check with their programmer guys and made a trouble ticket about it. But it was just frustrating waste of time. Why say it is going to be out by the first quarter of the year and it is almost over.

For the people who successfully upgraded their myLink, what was the software update version when you look in your settings. Mine is like on 10 point something, which I did not bother to check when I brought it in. But I noticed when I back out my car, it is saying like it has a rear camera option.

 

[jennie421]

I am taking the car in on Monday for the MyLink update.

 

[Red_RS]

For the people who successfully upgraded their myLink, what was the software update version when you look in your settings. Mine is like on 10 point something, which I did not bother to check when I brought it in. But I noticed when I back out my car, it is saying like it has a rear camera option.

Is this the info you were wondering about?
Also, I gave my dealer the PI0914 but another guy ahead of me told a different tech it was the BringGo update and the tech found it just from that information.
You might try PMing Vanessa for help.

 

[infinite_trial]

Is this the info you were wondering about? View attachment 4656
Also, I gave my dealer the PI0914 but another guy ahead of me told a different tech it was the BringGo update and the tech found it just from that information.
You might try PMing Vanessa for help.

thanks! I gave them the PI0914 but they were not able to find it. I even told them it was supposed to be a Bringgo update so I don't know what they are doing differently. I sent a pm to Vanessa ahead of time, I guess she has not read my pm yet.

 

[Red_RS]

I think they are pretty busy. I'm guessing that this isn't the only forum that Vanessa and Matt cover. I know they have helped people here with all sorts of dealer issues. I'm sure you'll hear from them soon. Good luck!

 

[jennie421]

I now can use the BringGo Nav app, so excited!!! Have not tired Siri yet. This is not a quick update, it took 2.5 hours. Dealer has to download update and put on flash drive. Then update the MyLink in the car with that flash drive. So you may want to call ahead and have them do the flash drive part prior to your appointment. It will save you over an hour. GM's indication of a "quick" update is false. But, I'm glad I got the update, just need patience.

Thank you for the reference #, they didn't find the update with out it. So glad I had it with me. The computer doesn't show it as an update, it's part of another one for the Sonic and Spark which fixes bluetooth and other issues.

Had to relink my iPhone 5 via bluetooth due to the update, but so far everything else seems to be the same.