The MyLink Master thread

[Pem3108]

I don't have a Sonic but I have a Spark and I am sure the Mylink system are similar if not identical. Anyhow I had my Spark in on Monday to get the update done and after 5h they called me and told me that it wouldn't take the update and they don't know why. They further asked me if I could leave it there but I couldn't since I need it every day. So their answer was that would have one of their "tech-guys" figure it out and that they will give me a call. Seriously I don't know what GM is doing but it's very frustrating especially since my friend who works at the dealership told me that they could easily push the update through OnStar, but they want you to come in to see of they can hit you with any sort of maintenance. That's probably also the reason why there is no download anywhere.

Anyways I just wanted to give my input, if I hear something I let you guys now and if you have any more advice on what to do, I'd really appreciate it.

 

[13sonicT]

They had my car for two days because I had other issues with MyLink but the nav now works.

 

[infinite_trial]

I'm back at the dealer now. Call infotainment support at 845-428-3669. They will call the dealer and tell them about the update. Apparently the dealers don't like hearing it from customers

lucky you. when I chatted with them last Thursday they said it was not available. I am just waiting for something I could print to show as proof.

 

[rgdave]

If you Tweet, hit back on social media. While a lot of service departments seem clueless about this upgrade, Chevy sales people are taking to Twitter to sing the praises of Mylink and Bringgo. I went into Twitter and searched for "Bringgo". To every dealer tweet, I tweeted a reply along the lines of "Get the real scoop from Chevy Sonic owners re: Mylink Bringgo upgrade mess at Sonic Owners Forum http://goo.gl/ReEcB".

 

[Chevrolet Customer Care]

Wish me luck I am at the dealership close to my apartment and they have no idea what I am talking about. the lady at the desk was embarrassed that I knew more about upgrading the radio system than they do lol

Nola4Lyfe,

All dealership's should have access to MyLink update information in their systems. Customers can ask to speak with the Service Manager, as they should be able to provide and assist.

GM Infotainment can be reached at 855-478-7767 Monday through Friday at to answer MyLink and Bringgo questions and concerns.

Vanessa
GM Customer Service

 

[laborsmith]

Welcome back Vanessa and I agree with you.

Laborsmith

 

[Chevrolet Customer Care]

I'm back at the dealer now. Call infotainment support at 845-428-3669. They will call the dealer and tell them about the update. Apparently the dealers don't like hearing it from customers

Blue hedgehog,

I apologize for all the confusion on behalf of Chevy. The dealerships should be in the know about the update they have access to the information. If you continue to have issues you should speak with the Service Manager at your local dealership.

Please know that GM dealerships are there to provide you outstanding customer service. Hopefully you get the update shortly.

Vanessa
GM Customer Service

 

[Chevrolet Customer Care]

jennie421,

Thanks for your post. Seems like owners are experiencing different wait times in having this update performed. Glad it's up and running and working correctly.

Vanessa
GM Customer Service


Red RS, Infinite Trial, - I apologize for your convenience and any confusion but dealerships should have this update at their locations for customers.

If you are still having issues getting the update, you should speak with the Service Manager directly or contact GM Infotainment at 855-478-7767.

Vanessa
GM Customer Service

 

[Red_RS]

Red RS, Infinite Trial, - I apologize for your convenience and any confusion but dealerships should have this update at their locations for customers.


Vanessa
GM Customer Service

Hi Vanessa, I guess you've seen quite a few posts from me on this thread. Just to clarify, I had no problems at all getting my BringGo update at my dealer, Ben Mynatt Chevrolet in Concord, NC. They have been awesome! I've been posting here trying to help others who haven't been so fortunate.

 

[Chevrolet Customer Care]

infinite_trial,
Have you been in contact with infotainment? You can also feel free to contact me via email at tricia_marie@gmexpert.com with more details including the last eight of your VIN and dealer name for additional assistance. Thank you.

Tricia, Chevrolet Customer Service (Assisting Vanessa).

 

[Chevrolet Customer Care]

They had my car for two days because I had other issues with MyLink but the nav now works.

Glad to hear that your concern has been resolved. Feel free to contact me or Vanessa if you need additional assistance. Thank you.

Tricia, Chevrolet Customer Service (Assisting Vanessa).

 

[Chevrolet Customer Care]

Red_RS,
I am glad to hear that your dealer was able to assist your. Feel free to let us know if you need anything in the future.

Tricia, Chevrolet Customer Service (Assisting Vanessa).

 

[infinite_trial]

infinite_trial,
Have you been in contact with infotainment? You can also feel free to contact me via email at tricia_marie@gmexpert.com with more details including the last eight of your VIN and dealer name for additional assistance. Thank you.

Tricia, Chevrolet Customer Service (Assisting Vanessa).

hi Tricia,

thanks for the response. Yes, I contacted someone through the chevy chat support and they transferred me to an 'infotainment support.' he said the update is not out yet, I can give you his first name but I don't know how you will be able to track the conversation.

I actually got a call from my dealer today but have not returned it yet. They left me a message saying that they tested it on one car. No clue if it is a customer car or a test car but last time I went to them, they said I am the first person to actually have that update. I will send you an email. Thanks again.

 

[sonic24740]

hi Tricia,

thanks for the response. Yes, I contacted someone through the chevy chat support and they transferred me to an 'infotainment support.' he said the update is not out yet, I can give you his first name but I don't know how you will be able to track the conversation.

I actually got a call from my dealer today but have not returned it yet. They left me a message saying that they tested it on one car. No clue if it is a customer car or a test car but last time I went to them, they said I am the first person to actually have that update. I will send you an email. Thanks again.

wow this hole thing is a real cluster F*CK

 

[Blue hedgehog]

wow this hole thing is a real cluster F*CK

Unless you have tried. You don't know the half of it.
I'm still waiting for Vanessa to get back to me. The last pm she sent was 2 days ago saying she was going to check into it and get back to me tomorrow.

 

[infinite_trial]

hey Blue, I thought you went back to your dealer? Were you able to get the update?

I don't really want to go back to my dealer without assurance from GM. My husband did not like the way the service rep who assisted us LOL and I was concerned that he will make a scene.

 

[Macehammer]

As I stated in the Bringgo thread, we need a list of Dealers, by State, that IS cooperating with doing the update.

So Far:

GA:

Team Chevrolet - Alpharetta, GA

NY:

Robert Green Chevrolet, Rock Hill, NY

PA:
Hondru - Elizabethtown, PA
Sutliff - Harrisburg, PA

 

[rgdave]

Add in:

NY:
Robert Green Chevrolet, Rock Hill. My experience (I was their first) was rough and time consuming, but they were cooperative, knew about the update, got it done (even tough their first one took four hours) and didn't theaten to charge me for it.

 

[Chevrolet Customer Care]

sonic24740,

Are you experiencing a concern? You, as well as anyone else experiencing a concern, can also feel free to contact me via email at tricia_marie@gmexpert.com for more assistance. I would be happy to look into this further for you. Thank you.

Tricia, Chevrolet Customer Service (Assisting Vanessa).

 

[Papasonic]

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