Turbo covered under powertrain?
- Thread starter JayL
- Start date
Now would be a good time to put the dealer on blast. Please tell us who it is and where they're located. I just don't understand why they feel like they can get away with this crap. I get why they do it, but still. (Basically, if they can get you to pay for the repair, they make a lot more money than if GM pays for the repair.)
ChrisJ
Active member
I'd be concerned about opening my self up to a lawsuit by doing that.
Even if you're 100% right, they can still come after you and could cost a lot of money to defend yourself.
Sneakerfix
New member
Go after him for what? Saying what dealer it was is not cause for any type of lawsuit. If that's the case I would think sites such as yelp would be shut down
ChrisJ
Active member
Sneakerfix
New member
That only works out if the claim is false or untrue. And in most dealership cases that has never been proven to work
This is the internets! You can say anything you want. Seriously though, posting a negative review of a service department is not going to get him/her sued. Check the first page of my build thread. I called out my dealer for botching an oil change, and have not received a single notice from them.
Still fighting with the dealership, GM called them and talked about the issue. The dealership is still saying that the turbo falls under emissions and not powertrain. The car is 3 fu*king years old the turbo should still be working. I have had nothing but issues with this car from the day i drove it off the lot. If they still will not cover the turbo, my car will not pass inspection. Its bad enough I am driving around with a rejection sticker. If they will not cover the turbo they can have my car, I am not dropping over $1,000 into it. Sorry about the venting, I am just pretty pissed off at this point.
ChrisJ
Active member
GM says it's part of the powertrain and even so this is kind of amusing.
Most emissions equipment is federally required to have an 8 year 80,000 mile warranty.
Nevermind I just noticed you said you have a little over 80,000.
Either way that's pretty retarded, it's not an emissions device. It's a power device.
Keep us informed please.
Sneakerfix
New member
That dealer is a joke. Why are you wasting your time and gas on then go to another dealer Caddy.buick or Chevy dealers will take you
The Champ
New member
Did you show them that the Turbocharger is specifically listed in the Powertrain Warranty information that came with the car?
Simply bringing in the warranty information that GM put in your car should end the discussion of whether it's powertrain or emissions.
If you can't find your warranty info, go back to my earlier post and I've got the info there - print it out and take it with you to the dealer.
Then I'd tell them that they need to provide you a FREE loaner to drive until they get your car properly repaired.
Stew
Sedans Rule!
That is really strange/humorous that the dealer is arguing against the warranty information that is printed in the warranty literature. What are they thinking?
Dealer - "We know the turbo is listed as a covered item under the powertrain warranty per GM, we really don't think it should be covered though so take a hike."
Dealer - "We know the turbo is listed as a covered item under the powertrain warranty per GM, we really don't think it should be covered though so take a hike."
So after dealing with Chevy and the dealership, and threating to sue them they finally called me last Friday and said that they ordered me a new turbo. I took my sonic in this morning. After about an hour the service manager can out and told me that the oil line to the turbo basicly fell apart in the techs hand. So they have to over night the line and I'll have my car back tomarrow. They have been kissing my ass up and down. Even gave me a brand new truck off the lot to drive. From what the dealership told me, they have seen this issue with the line with cruzes but not sonics
Sneakerfix
New member
Which line? The drain or feed?
It was the feed, the dealership said that it looks like it just got to hot.
On a better note, my turbo is replaced and its like night and day with the amount of power I have back. Hopefully this turbo holds up.
Sneakerfix
New member
That couldn't be since its metal. But if it fell apart in the techs hands it was the drain tube which is also called the feed line for some odd reason.
David4168941
Member
So just had my turbo replaced under warranty a few days ago. They changed the turbo and a coolant line that was leaking a little. I noticed they didn't change the oil. I run amsoil and oil had almost 5,000 miles. Went to change the filter today and noticed very small metal specks possibly. Is this normal?
Is this normal?My son has a 2017 Sonic 1.4T Sedan. It started running rough then lost a lot of power and then threw up a code. The local dealer told him the turbo was only operating at around the mid-90s efficiency but not to worry since it is covered by the warranty. The car has about 66K miles on it. They then reset the code and it cleared up. They said they could not repair since it did not throw out the code again. Fast forward a week and my son takes a long trip and gets the code again after approximately 600 miles. He drops by the dealer and is again told the turbo is bad and is covered. Code is reset and dealer says they cannot replace the turbo unless the code flashes again. At this point I tell him to call Chevrolet customer care to get clarification of this "dog chasing his tail" policy. They say the same that the code has to flash for the techs in order to warrant a turbo replacement. My son then limps a couple hundred miles to where I am. We will be going to a different dealer Monday but I wanted to see of anyone else is seeing this type of apparent reticence to handle Sonic issues. Is it because Sonics are the lower cost vehicle from Chevy? This is the first Chevy I have ever bought under warranty. I have had a Ford and know Ford likes to do workarounds rather than fix their vehicles. Is Chevy just as bad?
TboneMinister
New member
I've never had that experience. Hopefully another dealer will be more helpful. Sometimes talking to the service manager or the general manager will help. I would suggest calling Chevrolet customer care yourself if you continue having issues.