Anyone losing coolant?

[NateDogg]

Heater Core leak update

My car stayed at the dealer for ten days to replace a faulty heater core. When I picked it up, the a/c didn't work. They kept it an additional day to resolve that problem. Everything seemed to be ok, until I tried to use the cruise control, it doesn't work now (it worked fine before). Now I have to waste more time to go sit in the dealer while they try to figure out what to do with the cc..... Thoroughly frustrated with a 2013 LT and only 4500 miles now.... I like the car a lot, but the reliability is in question, I was hoping GM got this one right???

 

[Chevrolet Customer Care]

My car stayed at the dealer for ten days to replace a faulty heater core. When I picked it up, the a/c didn't work. They kept it an additional day to resolve that problem. Everything seemed to be ok, until I tried to use the cruise control, it doesn't work now (it worked fine before). Now I have to waste more time to go sit in the dealer while they try to figure out what to do with the cc..... Thoroughly frustrated with a 2013 LT and only 4500 miles now.... I like the car a lot, but the reliability is in question, I was hoping GM got this one right???

Hi NateDogg,

I am sorry to hear about the issues with your Sonic. I see that you are already involved with a dealer for your repairs. I would like to stay involved also. Can you private message me your full name, address, phone number, Vehicle Identification number please? Look forward to hearing from you!

Crystal L-Chevrolet Customer Care

 

[Sonicspeed]

Coolant

I have had my car in twice now for my coolant issue. Coolant comes out of my overflow tank and drops down on my tranny. First time they replaced a belt....now my car sounds weird. 2nd time they replaced my thermostat. Still leaks out. And now I don't want to take back to the same place...comepletley lost on what to do, because I know they have no idea what the issue is.

 

[Chevrolet Customer Care]

Hey Sonicspeed,

I know it can be frustrating when the dealership isn't able to duplicate the issue. If you'd like I can locate another dealership for you to get a second opinion. If you are interested please private message us your full name, address, VIN and mileage.

Thanks!

Amber N.
Chevrolet Customer Care

 

[thecasemaster]

i'm way behind on this update but it turns out my heard was warped and exhaust fumes were getting into the radiator and causing it to build up too much pressure so the valve on the radiator cap would open to release the excess pressure. got a brand new head under warranty. the guys at superior chevrolet in decatur, georgia took really good care of me.

 

[NateDogg]

I never got a reply back from customer service on this thread. I finally brought my car in for the cruise control issue that the dealer created while servicing the coolant leak. Of course they can't duplicate the problem but now they're having problems with a mylink update...I got here at 7am, it's now almost 1pm, I like this little car, but I'm frustrated as hell with the amount of time it's been in the shop (2013 LT 11,184 miles). If the fix is above the level of expertise for the service techs, just tell me, I'd take it somewhere else....

 

[Chevrolet Customer Care]

Hi NateDogg

I am so sorry that you never received a response. We did recently go through a transition and it is possible that your message got overlooked in the shuffle. I sincerely apologize. I would like to assist you. Please let me know by private message how I can assist you and I will do everything in my power to help you get this issue resolved.

Jackie
Chevrolet Customer Care

 

[ahtoxa]

GM customer service presence is really excellent on this board. Do reach out to them NateDogg.