The MyLink Master thread

[Blue hedgehog]

Just got my car back FINALY. They claim they did the PI0914 update to mylink. Still no bringgo. They told me to go buy a nav unit the car has no nav. I'm beyond pissed it took them a week to fix the hatch and refash the radio. Every other concern was "performing to factory standards". Anyone have this update do e on Long Island. I was being nice and not mentioning names but here goes. Huntington chevy had the car for a week. I just called Arnold chevy and they told me call Huntington chevy be wise that's where I got my car from a d hung up on me.
Vanessa
I would like this taken care of ASAP I'm only on vacation for 1 more day before I can't put the car down.

 

[Red_RS]

PM Vanessa. It may be a while before she sees your post in this thread. You'll get a better response if you PM her. I believe she needs your first and last name and the last 8(I think) numbers of your VIN.

 

[Red_RS]

Blue Hedgehog, I copied this from another thread:



If you or any other owners would like to submit a dealership complaint, please pm me your first and last name, address, city, state, zip, the last 8 digits of your VIN, the involved dealership' location and a description of what happened.







Vanessa

GM Customer Service

 

[Blue hedgehog]

I tried pm Ing Vanessa on Friday her mailbox was full. I did give her all the info in the first pmIll try again thanks

 

[Red_RS]

Such a bummer that your dealers don't stay up to date. As soon as we said BringGo update our tech did a search and got to work. He knew the update was on its way. I did take the PI0914 with me and also printed the GM ownership page that said that BringGo was available on all 2013 Sparks and Sonics. If you want the link to that, I'll try to find it.

Here it is:
http://www.chevrolet.com/culture/article/bringgo-app.html

 

[Blue hedgehog]

Such a bummer that your dealers don't stay up to date. As soon as we said BringGo update our tech did a search and got to work. He knew the update was on its way. I did take the PI0914 with me and also printed the GM ownership page that said that BringGo was available on all 2013 Sparks and Sonics. If you want the link to that, I'll try to find it.

Here it is:
BringGo App: Navigating Adventure With a Smartphone | Chevrolet

Thanks for the link. I did tell them about the pi0914 update they said it may fix the radio going to xm1 on start up but it said nothing about bringgo. The must have done some update to the radio though I just noticed as I was putting it in park the screen flashed for a quick second. I tried again and noticed when in reverse I get a black screen with a message about the rear view camera needs service or something.

 

[infinite_trial]

Thanks for the link. I did tell them about the pi0914 update they said it may fix the radio going to xm1 on start up but it said nothing about bringgo. The must have done some update to the radio though I just noticed as I was putting it in park the screen flashed for a quick second. I tried again and noticed when in reverse I get a black screen with a message about the rear view camera needs service or something.

we probably have the same version. mine does that to when i go reverse.

 

[Blue hedgehog]

we probably have the same version. mine does that to when i go reverse.

Does yours have bringgo?

 

[infinite_trial]

Does yours have bringgo?

no, they were not able to find the PI0914 update. they tried to claim that the update did what i want but i checked the car before we left and told them that it isn't working. my update is only version 10 whereas the actual bringgo update will put it on version 13.

 

[Blue hedgehog]

Red_rs gave us non bringgo owners a link. I think I'll go back in the morning and try again. If I don't have any luck maybe ill go up to the showroom and make a huge stink

 

[fieldhouse]

Is this the info you were wondering about? View attachment 4656
Also, I gave my dealer the PI0914 but another guy ahead of me told a different tech it was the BringGo update and the tech found it just from that information.
You might try PMing Vanessa for help.

That helps. So, firmware version that works with BringGo is 13.02-95371037

Unfortunately, that's the version I have that displays the BringGo icon but won't launch BringGo off a USB-connected, already paired, non-jailbroken, AT&T iPhone 4s running IOS 6.1.2. fml

I did find another version number poking around while my iPhone was connected to the car via USB. Under Settings | General | About a new item will show up at the bottom of the list called "MyLink". Select that, and it displays some kind of version info for the connected MyLink. Mine shows Firmware Version 1.2.3, Hardware Version 5.6.7 (those sound like bogus values to me).

 

[Nola4Lyfe]

Wish me luck I am at the dealership close to my apartment and they have no idea what I am talking about. the lady at the desk was embarrassed that I knew more about upgrading the radio system than they do lol

 

[Blue hedgehog]

Wish me luck I am at the dealership close to my apartment and they have no idea what I am talking about. the lady at the desk was embarrassed that I knew more about upgrading the radio system than they do lol

I'm back at the dealer now. Call infotainment support at 845-428-3669. They will call the dealer and tell them about the update. Apparently the dealers don't like hearing it from customers

 

[SonicQueen]

App needs to be launched on your phone prior to connecting it to MyLink.

 

[Red_RS]

App needs to be launched on your phone prior to connecting it to MyLink.

Mine doesn't. I just go to the smartphone link and hit Bringgo and that launches it on my phone and on the mylink. I have an iPhone 5, but I wouldn't think that would be different from any other compatible iPhone. I don't have an Android to try out.

 

[Nola4Lyfe]

mylink update went smooth once i gave them all the info i found on the forum and they said form now on when a customer buys a sonic or spark they will make sure its updated before they leave the lot

 

[Red_RS]

mylink update went smooth once i gave them all the info i found on the forum and they said form now on when a customer buys a sonic or spark they will make sure its updated before they leave the lot

Yay!!! FINALLY some good news.

 

[rgdave]

A question for Chevy. Why is this all SO HARD for your owners? OK, I get that the folks on the Mylink and Bringgo threads may include a lot of early adopter tech geek types. But that's how you sold the Sonic and mylink --- the car as an extension of your smartphone. But what owners have had to go through --- dealers having no idea about the upgrade, telling owners they would have to charge them, service managers who don't have a clue how to pair a Bluetooth phone (my experience), inability to buy or activate Bringgo on an iPhone, inability to get it on a Galaxy S3 (my experience), owners that have to get GM to intervene with dealers, four hours upgrades, bricked radios, a third party vendor (Bringgo) that doesn't respond to customer inquiries and GM websites that don't have accurate information, like that Mylink is easily user upgradeable via flash drive ... the list goes on and on.

Hopefully this will be a 'teaching moment' for GM, and whoever is the product manager for Mylink will read through these forum posts and figure out there might be a problem.

 

[rhorist]

A question for Chevy. Why is this all SO HARD for your owners? OK, I get that the folks on the Mylink and Bringgo threads may include a lot of early adopter tech geek types. But that's how you sold the Sonic and mylink --- the car as an extension of your smartphone. But what owners have had to go through --- dealers having no idea about the upgrade, telling owners they would have to charge them, service managers who don't have a clue how to pair a Bluetooth phone (my experience), inability to buy or activate Bringgo on an iPhone, inability to get it on a Galaxy S3 (my experience), owners that have to get GM to intervene with dealers, four hours upgrades, bricked radios, a third party vendor (Bringgo) that doesn't respond to customer inquiries and GM websites that don't have accurate information, like that Mylink is easily user upgradeable via flash drive ... the list goes on and on.

Hopefully this will be a 'teaching moment' for GM, and whoever is the product manager for Mylink will read through these forum posts and figure out there might be a problem.

Well said........

 

[laborsmith]

Ditto


Laborsmith