Weird noise when driving

[Thaifight-R]

Have you tried going to another dealer?

Magnuson?Moss Warranty Act - Wikipedia, the free encyclopedia

 

[bmiles]

Well I work at this dealer thought I wouldn't have any issues but different service writers now and the transmission technician is a joke. Took to another dealer a couple days before all this happened and they couldn't get me in to look at it for 3weeks and they do not have a transmission guy. Contacted my dealer and they told me they couldn't get me in until November. I had to do a lot of talking to get me in on the following Monday but when the car was there all day they failed to look at it leaving me breaking down on tuesday. The shops are so far behind on warranty work and recalls that it's not even funny. So they are trying to deny every car that they can find an excuse for.

 

[Breezybro]

You're under bumper to bumper, right? Did you try looking at dealers farther away

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[bmiles]

Nope I have 49,000miles. Bumper to bumper is up. I'm concerned with power train warranty because it should still be valid due to what is on the car has no effects to this weak transmission and the bearing going out...

 

[Chevrolet Customer Care]

We certainly understand how frustrating this situation must be, bmiles. If further assistance is needed, we’d be happy to contact your dealer on your behalf to discuss your concerns further with them. Feel free to send us a private message with your full contact information, VIN, current mileage, and involved dealer name. Also feel free to follow up with us after your dealer visit on Monday. We’d love to hear your feedback and we're here to help!

Kristen A.
Chevrolet Customer Care

 

[Breezybro]

Make sure you're careful about what dealerships you go to, since mine talked crap about us behind our backs and the service director treate us like ****, since if you call gm they won't care and tell you to suck it up

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[bmiles]

We certainly understand how frustrating this situation must be, bmiles. If further assistance is needed, we’d be happy to contact your dealer on your behalf to discuss your concerns further with them. Feel free to send us a private message with your full contact information, VIN, current mileage, and involved dealer name. Also feel free to follow up with us after your dealer visit on Monday. We’d love to hear your feedback and we're here to help!

Kristen A.
Chevrolet Customer Care

I have already contacted you and waiting on reply. Sent PM few days back. But I have already been thrown from one rep to another. I would like to contact the local GM rep for my region and see his report he sent to GM...

 

[Eric Smit]

lower trans mount is the reason.

 

[bmiles]

I'll post the technician information when I get it.

Did you ever get this info?

 

[Breezybro]

Did you ever get this info?

They never told me what bearing or anything else. Just said it was a bearing and they had to replace the whole tranny.

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[bmiles]

Oh okay. I know GM wants the techs to not work on the maul transmissions they usually just want them replaced. And ik because this work would probably take them more time and be a diff set of hours for the flat rate guy. And I know there isn't a rebuild kit for the trannys. But I was looking around and found the transmission bearings for 25$ new. So I am just curious as to if it would have been possible for my car not taking the dump that it did if it was as simple as changing that bearing but I'm not sure.

 

[Breezybro]

If you are under warranty I'd let them deal with it. Best thing to do like I said before is make sure you tell them how to recreate it

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[bmiles]

Warranty is the problem, declined by GM..

 

[Breezybro]

Why, same reason?

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[bmiles]

Yup, mods.

 

[Breezybro]

But you said all you did was lower the car when you brought it in right

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[bmiles]

Car has the wheels and lowering springs on it, that's it. Well cat - back exhaust to.. but come on now tell me how they can prove and say that these things effect.

 

[Breezybro]

Exactly. I'd call gm.

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[Blue Moon Sonic]

Yeah, I will agree that sounds like a load of bull**** of what the dealership is trying to do. you are covered under the Magnuson–Moss laws. They HAVE TO PROVE that the mods you have done to the car were the actual cause of the failure. Lowering springs are suspension and so are the wheels. if anything if you went to a lightweight set and lowered the vehicle you're actually taking less strain off the entire drivetrain as a whole. on top of that, these transmissions to begin with have problems and are notorious for failing, exactly as how you described and the dealership refused to fix something that is what should be a recalled issue, because all they want is your money essentially. (not trying to sound like an asshat or anything). GM won't recall the transmissions because of all of the other **** that they have already piled on their plates and they don't want to have to add more issues to the list cause it will cost them major money. If anything do what OP said, and call gm directly. If they brush you off you do have a right to a lawyer.

 

[Eric Smit]

hearsay or not, your trans mount is why the voided it, and the burden to prove it didn't cause the failure lies on you, unfortunately.