ChrisJ
Active member
That's interesting.
When I worked for Bosch repairing power tools Warranty work was loved. It meant no estimates, no waiting for approval, just fix it, make it like new and get it out the door.
I'd say warranty repairs got the same treatment, if not a hair more than paid repairs, being paid repairs meant trying not to piss the customer off with minor issues. You also wanted a customer to like their fairly new product.
Of course it seems Bosch has a different view of customers. They always told us "once you loose a customer it's nearly impossible to get them back".
GM overall doesn't seem to feel that way, or if they do they don't show it well.
When I worked for Bosch repairing power tools Warranty work was loved. It meant no estimates, no waiting for approval, just fix it, make it like new and get it out the door.
I'd say warranty repairs got the same treatment, if not a hair more than paid repairs, being paid repairs meant trying not to piss the customer off with minor issues. You also wanted a customer to like their fairly new product.
Of course it seems Bosch has a different view of customers. They always told us "once you loose a customer it's nearly impossible to get them back".
GM overall doesn't seem to feel that way, or if they do they don't show it well.