The MyLink Master thread

[bearda]

Keep us updated if you any issues with MyLink and have it at the dealer. I hope all is going well. Regards.

Matt,

GM Customer Assistance (Assisting Vanessa)

So the car spent the night at the dealer and my wife is beyond pissed off. This is the second time we've dropped the car off to have to software updated and despite coming in and meeting with the service advisor face to face on Saturday (because I couldn't get him on the phone) and getting his assurance that if we dropped the car off on Tuesday it would get taken care of by the time my wife had to leave work they didn't touch the car. I ended up picking her up from work and I'll be dropping her off this morning in the hope they can get their **** together today.

I'm not optimistic.

 

[FastEddie]

Agreed that it is not functional. It won't let you create an account and if you choose Guest Account you can't ever get back to trying to create an account, even if you delete the app and reinstall.

Sigh.

 

[bearda]

Agreed that it is not functional. It won't let you create an account and if you choose Guest Account you can't ever get back to trying to create an account, even if you delete the app and reinstall.

Sigh.

Same problem. I actually installed it on my iPad just so I could go back and try to create an account, but that bit still isn't working. I get the same error when trying to log in with a bogus username though, so I get the feeling their backend servers just aren't running at all. No cool.

 

[Macehammer]

Good news is the Mylink is ready after you get the PI0914 firmware update installed. I just had it done this morning. The app icon for Bringgo is on my screen now.

We just have to wait for the App Devs to get their crap together....

 

[1980PontiacWagon]

Good news is the Mylink is ready after you get the PI0914 firmware update installed. I just had it done this morning. The app icon for Bringgo is on my screen now.

We just have to wait for the App Devs to get their crap together....

lucky, I brought my sonic to the dealer today because the XM stopped working. After an hour on the phone with XM they said it was a fault in the radio. Today the dealership tried to reprogram the radio, but during the reprogram the radio locked up and died. they ordered me a new one and it should be done tomorrow..I hope it has the update for bringgo.

 

[bearda]

lucky, I brought my sonic to the dealer today because the XM stopped working. After an hour on the phone with XM they said it was a fault in the radio. Today the dealership tried to reprogram the radio, but during the reprogram the radio locked up and died. they ordered me a new one and it should be done tomorrow..I hope it has the update for bringgo.

I can almost guarantee that the software update hasn't been pushed to parts manufacturing yet. There's normally a significant lag between a bulletin being published and parts making it out of the factory with it installed, let along the lag in the supply chain. If they're going to reinstall the radio tell them to do the update in the PI0914 bulletin at the same time. They'll have the car in the shop already so they should be able to handle it all at once. They probably have to hook the stereo into the system to configure it anyway, may as well update it at the same time.

 

[1980PontiacWagon]

I can almost guarantee that the software update hasn't been pushed to parts manufacturing yet. There's normally a significant lag between a bulletin being published and parts making it out of the factory with it installed, let along the lag in the supply chain. If they're going to reinstall the radio tell them to do the update in the PI0914 bulletin at the same time. They'll have the car in the shop already so they should be able to handle it all at once. They probably have to hook the stereo into the system to configure it anyway, may as well update it at the same time.

Thanks for the bulletin number. I will be sure to call them tomorrow morning.

 

[LS6-M22]

whats the deal with the pictures and movies

I was going to start a new thread but seen this is the master thread for mylink. I am trying to put pictures from my galaxy 3 phone onto mylink but for some reason I cant.Has anybody had any success with that?Thanks

 

[Chevrolet Customer Care]

lucky, I brought my sonic to the dealer today because the XM stopped working. After an hour on the phone with XM they said it was a fault in the radio. Today the dealership tried to reprogram the radio, but during the reprogram the radio locked up and died. they ordered me a new one and it should be done tomorrow..I hope it has the update for bringgo.

1980PontiacWagon,

Let us know how it goes with your radio and Bringgo being installed.

Vanessa
GM Customer Service

 

[Bogus]

So the car spent the night at the dealer and my wife is beyond pissed off. This is the second time we've dropped the car off to have to software updated and despite coming in and meeting with the service advisor face to face on Saturday (because I couldn't get him on the phone) and getting his assurance that if we dropped the car off on Tuesday it would get taken care of by the time my wife had to leave work they didn't touch the car. I ended up picking her up from work and I'll be dropping her off this morning in the hope they can get their **** together today.

I'm not optimistic.

Send them a direct PM about this. They might not see your reply right away.

EDIT: Oh nvm their here ^

 

[bearda]

Send them a direct PM about this. They might not see your reply right away.

EDIT: Oh nvm their here ^

I did and they had someone from MyLink support contact me. They made sure the dealership had all the right info and that the update was completed successfully. Many thanks to the customer support team.

Unfortunately it seems like the software update didn't solve the issue with the phone connecting and disconnecting. I'm going to try some things out this weekend (including an extended drive using a totally different phone to double check) but if it doesn't work either we'll go another round with the dealership.

 

[1980PontiacWagon]

Well, I picked up my car from the dealer. XM appears to work and they did the bringgo update. tomorrow morning I will have to re-do all my pre sets and listen for any noises and rattles since they probably had half my dash apart. I'll update with what I find tomorrow.

 

[Red_RS]

Well, I picked up my car from the dealer. XM appears to work and they did the bringgo update. tomorrow morning I will have to re-do all my pre sets and listen for any noises and rattles since they probably had half my dash apart. I'll update with what I find tomorrow.

Progress! I hope all is well tomorrow.

 

[bearda]

It looks like the new MyLink update adds the Siri eyes-free mode that GM has been pimping for a while now. Instead of having to hit the steering wheel button to get to the phone menu and then holding it to activate Siri you can just hold it from any screen and a new dialog appears. Voice dialing works, but anything that would normally display info on the phones screen produces a message about how the car will not let the phone process that command. It also dumps you back to the screen you were on (like Music) when you're done instead of leaving you on the phone screen and making you go back to the touchscreen to see the music info (which has been kind of annoying me).

The eyes free thing I really don't care about, but it's nice that it's a little easier to access voice commands now. I haven't tried it with my Nexus 4 but I'm hoping you can activate Google Now in a similar manner.

 

[cndctrdj]

Was the update a dealership thing?

 

[laborsmith]

Per other posts, in this and other threads, yes.


Laborsmith

 

[Chevrolet Customer Care]

I did and they had someone from MyLink support contact me. They made sure the dealership had all the right info and that the update was completed successfully. Many thanks to the customer support team.

Unfortunately it seems like the software update didn't solve the issue with the phone connecting and disconnecting. I'm going to try some things out this weekend (including an extended drive using a totally different phone to double check) but if it doesn't work either we'll go another round with the dealership.

bearda,

ok, great! Let us know how it goes with getting your phone connected.

Vanessa
GM Customer Service

 

[Blue hedgehog]

Just called my dealership to set up an appointment for some minor issues, the hatch won't open and get the bringgo update done. They told me its not out yet, and they don't know who said it was out. Anyone know where I can tell them to find it because apparently members of SOF know more about these cars than they do. I already downloaded it from the App Store to show them it is out when I get there but it would be nice to get the radio updated so it works correctly

 

[Blue hedgehog]

Also anyone who has had the update done, what dealership did it? Maybe they can tell my dealership how to do it.

 

[RS Turbo]

Also anyone who has had the update done, what dealership did it? Maybe they can tell my dealership how to do it.

Tell them to look at PI0914