The MyLink Master thread

[AdorableKaren]

I had a question about watching movies on the mylink screen. If I buy a new release movie with digital copy, copy it to usb, would it work on the mylink?

 

[Macehammer]

I had a question about watching movies on the mylink screen. If I buy a new release movie with digital copy, copy it to usb, would it work on the mylink?

Probably not, I assume
1. It has some type of DRM, you are better of copying a DVD through handbrake
2. It will need to be run through something like handbrake to get it to the resolution, frames per second, audio, and supporting audio/video codecs.

 

[SabreXray]

The service people do not work for Chevrolet. Each dealership is a franchise. Chevrolet, to my knowledge, owns less than one dealership nationwide.

I know Chevrolet had a scheduled training for the MyLink update. I saw the notice when at a dealer to get the update before the training date. I was at the dealer on a Monday and the training was that Thursday.

I agree it is sad that there are dealers who do not even meet minimal expectations, but most to a very good job, at least for me. Am I a Chevrolet apologist? I don't think so, and I doubt that Chevrolet thinks so.

I don't know about a better GPS system as it seems to me the GPS depends on external factosr such as satellites and microwave towers. Does GPS work on my Sonic? Yep. Could it work better? I have no idea. It works and beyond that I wouldn't know.


Laborsmith

You had your MyLink updated? So you either are crazy or a liar? I understand that there is big Chevy and little Chevy. Corporate Chevy builds cars, independent contractors (wearing Chevy logo shirts) while not employed by corporate Chevrolet (GM) do in point of fact represent the company and service the cars. All the McDonalds are privately owned and operated, do your local idiots represent Corporate McDonalds, sure do in my book.

 

[SabreXray]

If you would like me to connect you to our Infotainment Specialists please send me your phone number by private message. They should be able to answer any questions that you may have as well as assist in resolving your issue. I will call you and connect you to them if you would like?

If you would like to call them yourself their number is 855-478-7767.
Hours of Operation: 8:00am to 10:00pm EST Seven days a week

Jackie
Chevrolet Customer Care

Thank you. I plan to go back tomorrow and have a chat with the service manager, if he too is ignorant, I will give your specialists a call and see if they can educate my local service department on what needs to be done to get my Bringo app online.

 

[laborsmith]

Although the huge majority of national restaurants are locally (franchised) owned, there are some stores corporate owned.

I agree with the sentiment that dealer staff represent the corporation, and as long time members of this forum can attest, I have on several occasions lambasted Chevrolet for allowing dealers to be idiots. Yours is not the only instance where a Chevy dealer has taken a bad situation and made it worse.


Laborsmith

 

[adammethner05]

**I originally posted this in a different thread this morning but figured I'd move it to the master thread**

Looks like I'll be heading to the dealership for my update sometime soon. Bought my car on May 30th, everything was fine until today. Along with seeing the word "update" before the music plays when I turn on the car, I had a couple of issues with MyLink this morning on my way to work, not unlike some that have been described here.

Steering controls were acting funny, scrolling the source button changed the volume, and for whatever reason it was stuck prompting me to pair a bluetooth device, with no option to pick "yes or no". Date reset itself to 1/1/2006 at 8:00pm. Luckily enough music on my USB drive still played, otherwise the drive to work would've been extra boring.

Strangely as I approached work, the bluetooth prompt disappeared and the steering controls decided to function correctly. I was able to set the time and date back to what it should be. I'm curious to see how it acts when I leave work today, the dealership I bought from is open until 9pm so I may be making a stop there on my way home.

 

[NR552]

**I originally posted this in a different thread this morning but figured I'd move it to the master thread**

Looks like I'll be heading to the dealership for my update sometime soon. Bought my car on May 30th, everything was fine until today. Along with seeing the word "update" before the music plays when I turn on the car, I had a couple of issues with MyLink this morning on my way to work, not unlike some that have been described here.

Steering controls were acting funny, scrolling the source button changed the volume, and for whatever reason it was stuck prompting me to pair a bluetooth device, with no option to pick "yes or no". Date reset itself to 1/1/2006 at 8:00pm. Luckily enough music on my USB drive still played, otherwise the drive to work would've been extra boring.

Strangely as I approached work, the bluetooth prompt disappeared and the steering controls decided to function correctly. I was able to set the time and date back to what it should be. I'm curious to see how it acts when I leave work today, the dealership I bought from is open until 9pm so I may be making a stop there on my way home.

That's exactly what mine did after the update, then once again after the 2nd update (same update, applied by the dealership on my 2nd visit)... and has only done it once since the update, nearly 4 weeks later... still "ok". Would be nice to get a straight answer on how to get the radio to reboot (Mylink splash screen), as it currently will randomly do it @ startup, other times the radio just comes on instantly to whatever I was last playing.

 

[adammethner05]

That's exactly what mine did after the update, then once again after the 2nd update (same update, applied by the dealership on my 2nd visit)... and has only done it once since the update, nearly 4 weeks later... still "ok". Would be nice to get a straight answer on how to get the radio to reboot (Mylink splash screen), as it currently will randomly do it @ startup, other times the radio just comes on instantly to whatever I was last playing.

So based on the issues you've been having compared to my experience this morning, do you think I am in need of the update, or do you think the dealership botched the update before I bought the car and it just took a couple weeks for it to goof up? From what I recall after reading through various threads, the update adds the Siri application that I don't believe I've seen on my current system.

 

[Chevrolet Customer Care]

adammethner05,

If you need any assistance at the dealership in regards to this concern, please do not hesitate to reach out to us. Please keep us posted on your status.

Erica Tiffany
Chevrolet Customer Service

 

[infinite_trial]

I *love* that after I gave all my information, I am still not being helped.

 

[adammethner05]

infinite trial
I would like to call your dealer for you. If you would like for me to do that please direct message me the following information:
Full name
address
VIN
current mileage
dealer name

I would like to assist you in getting this issue resolved.

Jackie (assisting Sarah)
Chevrolet Customer Care

Did you see post #577 by chance?

adammethner05,

If you need any assistance at the dealership in regards to this concern, please do not hesitate to reach out to us. Please keep us posted on your status.

Erica Tiffany
Chevrolet Customer Service

Thanks Erica, I'll continue to post updates as I go through the update process.

 

[SabreXray]

adammethner05,

If you need any assistance at the dealership in regards to this concern, please do not hesitate to reach out to us. Please keep us posted on your status.

Erica Tiffany
Chevrolet Customer Service

Tracey, the Service manger screamed at me to leave and belittled me as I left his service area. Refuses me service from the dealership I bought my car from and told me that service N130128, May 13, 2013 doesn't exisit. Most unprofessional service manager I have the misfortune to deal with. I was told not to come back, he refuses me service.

 

[infinite_trial]

Did you see post #577 by chance?

yeah, thanks for that. I did reply but seems like every time I get in here there's another rep logged in.

 

[laborsmith]

SabreXRay posted, "Tracey, the Service manager screamed at me to leave and belittled me as I left his service area."

I, personally, would like Chevrolet to offer a defense of this attitude, so I can get a rolling on the floor laughing my heart out experience.

I will be holding my breath because I have faith that Chevrolet will provide a competent and coherent response. :blankface:

:banana: :banana: :banana: :banana: :banana:


Laborsmith

 

[Chevrolet Customer Care]

Chevrolet Customer Care is here to assist you all with your vehicle questions and concerns. We assist many people and resolve issues every day and choose not to engage with negative posts. If you guys need any assistance or have any questions please feel free to send us a message. It's a beautiful day here in Detroit, MI. I hope that you guys are enjoying nice weather as well. Have a great weekend!

Jackie
Chevrolet Customer Care

 

[laborsmith]

Whoosh. I can start breathing after reading as good a defense as could be conceived.

Got to spend some time on the deck this afternoon, downing a couple of brews while enjoying a nice cooling breeze as the sun moved overhead from the east to the west.


Laborsmith

 

[SabreXray]

Chevrolet Customer Care is here to assist you all with your vehicle questions and concerns. We assist many people and resolve issues every day and choose not to engage with negative posts. If you guys need any assistance or have any questions please feel free to send us a message. It's a beautiful day here in Detroit, MI. I hope that you guys are enjoying nice weather as well. Have a great weekend!

Jackie
Chevrolet Customer Care

Was this directed at me? I think you do excellent work in serving the Chevy owners community. I got the service number and date for the software update from your guys as well as confirmation (by vin) that my car was able to take advantage of it. Thank you very much.

It is very sad that David Stanley Chevrolet employs service reps who isare arrogant and stupid and bad mouth Chevy customer service to customers. When presented with the facts make things up and spews bs as if it is true.

It's sad that the service manager is "untouchable" (his word) and can treat customers anyway he choses. It must be nice to be an expert on all services of all Chevy vehicles. Instead of backing his arrogant and idiotic service rep he could have started his conversation with me with "let me look that up for you, sir" instead of "we dont do that" Here is a thought maybe you don't know everything, smart guy.

I get to chat with the general manager tomorrow. What should I ask for? A new RS upgrade for my LT (completely unreasonable)? Free oil changes for a year? Fire the incompetent sales rep (unreasonable)? An apology from the Chevy service expert, that maybe not all customers are stupid?

 

[SabreXray]

I had a chat with the GM's boss today (I guess timing is everything). I told about the "fun". I He said he would get back to me on Monday. We shall see.

 

[NR552]

So far so good on my Mylink for 4 weeks now. No backup camera fiasco. :banana:
BringGo has been ok (working with BringGo on certain aspects that still are a little flaky).

Unrelated, but took my girlfriend's HHR to Jimmie Johnson Chevrolet (they did the Mylink work on my Sonic) for a rough idle problem, was told "no codes" everything fine/the 2.2L engine idles rough normally (I call BS on that), and wanted me to do a ~$265.00 throttle body/fuel system clean. I declined picked up her HHR, then last weekend opened the hood to start looking at the throttle body (going to clean it myself) as her engine still idles rough/shakes... discovered the mechanic left a pair of pliers on the radiator/support. When the dealership called to do a follow up and rate their service, I told them exactly what happened, plus I will never be bringing either of my Chevy vehicles back to Jimmie Johnson Chevrolet, I'm taking my business elsewhere. I got a call from the dealership the following morning, but I let it go to voicemail. I have no trust in them. As with any vehicle brand you will have poor and great service (Had this happen with Dodge & Toyota), the hard part is finding a trustworthy dealership.

 

[SabreXray]

So far so good on my Mylink for 4 weeks now. No backup camera fiasco. :banana:
BringGo has been ok (working with BringGo on certain aspects that still are a little flaky).

Unrelated, but took my girlfriend's HHR to Jimmie Johnson Chevrolet (they did the Mylink work on my Sonic) for a rough idle problem, was told "no codes" everything fine/the 2.2L engine idles rough normally (I call BS on that), and wanted me to do a ~$265.00 throttle body/fuel system clean. I declined picked up her HHR, then last weekend opened the hood to start looking at the throttle body (going to clean it myself) as her engine still idles rough/shakes... discovered the mechanic left a pair of pliers on the radiator/support. When the dealership called to do a follow up and rate their service, I told them exactly what happened, plus I will never be bringing either of my Chevy vehicles back to Jimmie Johnson Chevrolet, I'm taking my business elsewhere. I got a call from the dealership the following morning, but I let it go to voicemail. I have no trust in them. As with any vehicle brand you will have poor and great service (Had this happen with Dodge & Toyota), the hard part is finding a trustworthy dealership.

Had that experience with my Honda Fit. Was a recall for the engine. Had the work done at Vidmar in Pueblo, Colorado. Was driving to see a friend in Kansas and dropped a cylinder. Ever drive a 3 cylinder Fit? Drove from Colby to Garden City Kansas (up and down hills) at 15-20 mph on the side of the highway for six hours to get to the nearest Honda dealership. Vidmar over tightened and broke a head bolt. Good dealers are hard to find.