The MyLink Master thread

[klystron]

chjata87,

Please contact our infotainment team at 855-478-7767. Hours of operation are seven days a week, 8a-10p EST. They can direct you with different troubleshooting methods. Please keep us posted.

Erica Tiffany
Chevrolet Customer Care

I've never met a woman with two first names. Lots of men with two first names, though.

Anyway, is there any chance of GM doing a significant software revamp of the Mylink? It really is so unpolished and so lacking in features that I almost wish I had a normal radio. I still cannot get over the fact that if I hit back when playing songs randomly off a usb stick it doesn't go to the song that previously played.

 

[BriG21]

I hope they change the volume screen on the next software update. I know it's a stupid complaint But changing the volume really bugs the hell out of me. Do I really need the entire screen to go black displaying the volume level in size 1 million font. Why can't the changing volume level be displayed subtly in the corner of the screen or something? Does it bug anyone else? Or am I just crazy?

 

[ScarabEpic22]

I hope they change the volume screen on the next software update. I know it's a stupid complaint But changing the volume really bugs the hell out of me. Do I really need the entire screen to go black displaying the volume level in size 1 million font. Why can't the changing volume level be displayed subtly in the corner of the screen or something? Does it bug anyone else? Or am I just crazy?

THIS. Or at least make it so when you change the volume with the steering wheel controls it doesnt take over the screen. First roadtrip in my Sonic last weekend and I cant tell you how many times I would change the volume then my buddy couldnt pick the next song for a sec or two, very frustrating.

 

[laborsmith]

Hello all!

Sorry if this is a repeat question in the thread. I tried to do a search, but wasn't able to find my exact question.

Sometimes my phone won't automatically connect to the bluetooth in the car. Usually I can go to the main menu and select "Telephone" and it forces it to connect. There have been a few times where I had to reconnect my phone to the car bluetooth completely before it started to work. This happened more frequently when the car was newer, so I'm not super worried about it. Just wondering if anyone has had a similar experience or might know why it happens?

Thanks!

I have had that happen on occasion, but not often enough to detect a pattern.

Laborsmith

 

[Chevrolet Customer Care]

Hi klystron

Tiffany is Erica's middle name. That's how she likes to sign off.

We don't have access to what is currently being done with regards to the MyLink system improvements but I can assure you that GM is always actively working to make sure that you have a positive customer experience. Whatever updates or information I get I will be sure to share with you all.

Jackie
Chevrolet Customer Care

 

[chjata87]

^ Will do, thank you Erica!

 

[chjata87]

My apologies if this has already been asked, but I have been having trouble with lag when I try to play videos through MyLink. I have mainly been playing music videos and the sound if off from the video by several seconds.

Has anyone else had a similar problem? Any solutions?

 

[bearda]

Here was my fun today -- total bus meltdown apparently.

Got in the car to go home after work. Noticed upon startup these conditions:

• No chimes when ignition was turned on
• MyLink splash screen remained on brightly for at least 30 seconds.
• All steering wheel audio controls did not work (cruise on the other side did.)
• No turn signal clicks, even when audio system was off.
• OnStar indicator on MyLink display was greyed out
• OnStar LED on the mirror was red
• Tested chime warnings for door ajar and parking brake - nothing.

During this time, I was able to use the stereo -- my phone successfully paired to MyLink and would stream BT audio. USB, XM and FM all worked provided I used the touch screen controls.

I figured I would see what happens when pressing the OnStar button and suddenly the LED in the mirror went red to green. I regained my steering wheel controls, chimes, and turn signal clicks at that time, and the OnStar indicator in the MyLink display turned white. It worked fine to connect me to an advisor. I went ahead and had them check to see if there was any diagnostic information which there was not.

I did capture video of this craziness, I guess I will have to break down and take it to the dealer. However, there's no way I can duplicate this so I'm not sure what they will be able to do about it. :sadbanana:

I reported a very similar problem about a month ago. No turn signal, onstar light was red, and when we took it in the system reported some kind of communication loss. They loaded the latest software updates and it hasn't happened since, but they aside from "sounds like a software issue" there wasn't a lot of post-incident diagnostics.

 

[klystron]

Hi klystron

Tiffany is Erica's middle name. That's how she likes to sign off.

We don't have access to what is currently being done with regards to the MyLink system improvements but I can assure you that GM is always actively working to make sure that you have a positive customer experience. Whatever updates or information I get I will be sure to share with you all.

Jackie
Chevrolet Customer Care

Thank you, Jackie.

 

[taketwoaspirin]

I reported a very similar problem about a month ago. No turn signal, onstar light was red, and when we took it in the system reported some kind of communication loss. They loaded the latest software updates and it hasn't happened since, but they aside from "sounds like a software issue" there wasn't a lot of post-incident diagnostics.

This exact thing happened to me this morning; good to know that at least there might be a code in there. I might have a fighting chance at getting someone to try to fix it in that case (I've had drivetrain issues in two previous cars, neither one set a code, and both dealerships just gave up without even trying to diagnose the problem as a result).

 

[cndctrdj]

Volume on mylink does get frustrating haha. But it you touch the screen above the volume bar it goes back to previous screen. Kind of odd. Also yes huge delay in audio from phone video. Across all phone platforms. And are there any other apps in the works? Like a gauge set? That would be killer from gm. And tons of people would want that

 

[Chevrolet Customer Care]

This exact thing happened to me this morning; good to know that at least there might be a code in there. I might have a fighting chance at getting someone to try to fix it in that case (I've had drivetrain issues in two previous cars, neither one set a code, and both dealerships just gave up without even trying to diagnose the problem as a result).

taketwoaspirin,

I am sorry to hear you are having this concern. If you need assistance while at the dealership, please do not hesitate to reach out.

Erica Tiffany
Chevrolet Customer Care

 

[SixSpeed]

Maybe they already bricked the radio (did the update wrong) and are trying to get a replacement (what happened to me, and others).

This also happened to me! It was strange driving around for a weekend with no door chimes or turn signal clicks, since all the audio apparently runs through the same module as the mylink. Been problem free since the new system was installed. *knocks on wood*

 

[Engine37]

Well I really didnt think my first post here would be a negative one, cuz I love my car (2013 LT Turbo Hatch). MyLink isn't perfect, but the core idea of it is awesome (even if the SW needs big improvements). Well, when its actually working its awesome.

Anyway, the MyLink in my 2-month old car completely froze. I took the car to the dealer on a Saturday, and they said that they needed to order a new MyLink system. On Wednesday, they called and let me know that they can't order the new MyLink unless their tech talks to GM tech support people first, and they are only available on weekdays. So the following Monday (yesterday) I brought the car in to the dealership. I left the car with them, thinking they'd put the new system in as soon as the part arrived this week (I have alternate transportation available anyway).

Well, they called me again today and said that the MyLink is on BACKORDER. No one in the country has one (apparently). They said it could be anywhere from a few days to a few weeks or even more, and there is no way to know when it'll be able to get fixed. So now I need to go back to the dealer to pick up my car, so that I can then make a 3rd trip to the dealer when my new MyLink arrives sometime in the future.

Basically I guess I just needed to vent. I ALWAYS have music/radio on in my car, and the silence is bugging me big time. It really boils down to:

1) Why does it take 3 trips to the dealer to get this fixed? If I wanted to screw around with having to fix my car all the time, I would have kept my old car.

2) How is it even possible that there is an "infotainment" hotline I can find here on the forum thats open 7 days a week, but my dealer needs to talk to special tech support folks that are only available weekdays JUST SO THEY CAN ORDER THE PART? Sounds pretty silly to me.

3) I kinda hate it when people say this, but I might as well: the car doesn't even have 2k miles on it yet. It's still basically brand new, and its been very well cared for. What kind of impression is this supposed to give me on the quality of this vehicle/brand? Yikes!

4) How the heck is a new MyLink on "backorder"?!! Sounds like many folks must be needing replacements, and GM ought to use better quality parts...or at least make plenty of replacements available if they are going to use stuff that breaks like this. I'd be curious to see if other members here can confirm this "backorder" status. Is it true? Or am I getting my chain yanked? My dealer is a very reputable one.

Sigh. I still really like my Sonic, and I'm also a big fan of GM overall, but this kinda stuff is pretty aggravating. Guess ill have to put exhaust on the thing to make some "music" for me to listen to while I drive, eh?

Alright I'll shut up for now- sorry for the long and whiny post. Just thought itd be an interesting addition to this thread. I'll post an update if/when I have one.

 

[laborsmith]

Wow, lots of good points in one post.

To give my take on 4) first, yes, there appears to be a lot of MyLink systems gone bad and the first ones got the initial supply of replacements.

As to your point about less than two thousand miles, in the world of electronics it seems if a device is defective it will reveal itself long before 90 days has passe.

As to the infotainment people, these are not techs but they are facilitators. I applaud Chevy for moving in that direction as it should work better for customers than my method, which is to have a melt down in the service department until someone does something that makes sense.


Laborsmith

 

[postman]

Alright I'll shut up for now- sorry for the long and whiny post. Just thought itd be an interesting addition to this thread. I'll post an update if/when I have one.

No need to apologize. You paid extra for an upgraded infotainment system and have a reasonable expectation that it will work, or be fixed promptly. There seems to be some major glitches with MyLink. Hopefully GM can get them fixed. The Bringgo people are taking heat on their board because they can't get their navigation app to work with the majority of Android phones. I'm starting to wonder if the problem is actually in the MyLink software or hardware and not the app.

How many Sonics does your dealer have on his lot? You would think he could pull a radio from one of those until yours comes in. That would be good customer service.

Good luck. And do keep us updated.

 

[aleza66]

Any idea if mylink software updates can be downloded?? I want to have more apps on it I only have sticher in my stereo.


Aleza

 

[BrickedMylink]

Took my wife's car in for an oil change on Monday, and they noted that there was a recall notice on the stereo and they had an update to run. "Hey, the bluetooth has been a bit flaky, we might as well run the update", I thought.

After a three hour wait, they informed me that they had bricked our stereo, it won't turn on at all, and replacement stereos are on backorder.

I informed the dealer that we are about to embark on a three thousand mile, cross country move for work, and we really need both the stereo and the bluetooth to be working so we can communicate and not go crazy on the road. They promised to call us back as soon as they had any information, and sent us home.

Still no word, and we depart next week. This dealer flat-out BROKE our stereo, and should be bending over backwards to fix the thing, and we haven't gotten so much as a courtesy "we are working on it" call.

After reading through some of this thread, I'm starting to question GM's communication skills here - it's pretty obvious that this update is bricking peoples' stereos, yet they are still installing it. This is some of the most abysmal software QA and deployment I've ever experienced, and I work in software engineering so I've got some pretty bad horror stories to back that up.

Shameful.

 

[klystron]

BrickedMylink has the best username on the forum!

 

[BrickedMylink]

BrickedMylink has the best username on the forum!

haha - thanks!