Warranty covered suspension issue
- Thread starter Savage_383
- Start date
mitdr774
also a dinner prick
Its actually a fiberglass composite material, not plastic. I have hard that some of the older ones had carbon fiber springs, but an not positive on that. Plastic itself would not make a very good spring for a car.
Chevrolet Customer Care
New member
You're doing the correct thing by taking it to the dealer to rid the noise.
Vanessa,
Chevrolet Customer Service
Vanessa,
Chevrolet Customer Service
cheddarlump
New member
Mine's starting to get worse, I notice is most on roads that have uneven joints or cracks in the pavement. Not big bumps, but little rattles. I did notice that if I'm on the brakes a bit, the noise seems to go away, so I'm not entirely sure if it's the sway bar link or something in the strut / caliper. I guess I'll finally an appointment to take it in.
Vanessa, unlike your concern on this forum, most of the dealers I go to treat us customers like we're totally crazy when we go in.. I can't wait to take a rep for a ride and hear from them, "I don't hear anything" or "that's normal." Then, not only have I wasted 2 hours of my time, but I have to go repeat the process at a dealership somewhere else.
Correct me if I'm wrong, but the dealers DO get paid by GM for warranty work, right? I should probably just make the drive back to where I bought it, as Dave Smith is the only Dealership that I've been to that really takes customer service seriously. The problem is that it's about 90 miles away..
I'll update when I hear from the dealer.
Vanessa, unlike your concern on this forum, most of the dealers I go to treat us customers like we're totally crazy when we go in.. I can't wait to take a rep for a ride and hear from them, "I don't hear anything" or "that's normal." Then, not only have I wasted 2 hours of my time, but I have to go repeat the process at a dealership somewhere else.
Correct me if I'm wrong, but the dealers DO get paid by GM for warranty work, right? I should probably just make the drive back to where I bought it, as Dave Smith is the only Dealership that I've been to that really takes customer service seriously. The problem is that it's about 90 miles away..
I'll update when I hear from the dealer.
Yes they do get paid by GM but it is not the same as amount as coustmer money...
Chevrolet Customer Care
New member
Cheddarlump,
Glad you feel a sense of customer concern from me on this forum but you shouldn't have to travel that far to receive satisfactory customer service.
If you would like for me to document your unsatisfactory customer service incidence(s) that you have experienced at a specific dealership, please forward the information and will be glad to. Hope all goes well.
Vanessa,
Chevrolet Customer Service
LS1notFOUND
New member
took mine for this among others "couldnt replicate", it there waiting on parts for the thermostat issue.
Vanessa,
Can you do the community a huge favor? Would it be possible for you to confirm if this is a new TSB actually being released? Generally, it takes awhile for word to get out when a real TSB is issued for a certain issue and having someone associated to GM informing us when TSB's are released could prevent alot of frusteration in the future.
pridkana
New member
How long does it take them to get a new part in Europe, since I am waiting for mine around 2 months? I kinda got used to the noise while driving, but it's not good since I bought a new car to enjoy the ride.
cheddarlump
New member
Still no luck:
Just got done at the dealership, they couldn't find the source of the noise. They were really nice about it, and even invited me back to look, the swaybar links were snug, and nothing moved on the wheel through the suspension travel, but the sound is still there. I took the service rep for a drive, and the roads around the dealership are really good, so I had to drive for a while to find some bumps, but he couldn't hear it. His quote was "that's just the strut moving." Maybe I'm just being really picky, but I hear it, and it only started around 1000 miles ago (at around 8000).
We have a really rough section of freeway running through Spokane, made of concrete with exposed round rocks that really sets it off. If I lightly apply the brakes, the noise stops. This tells me it's either something loose in the caliper (which it isn't, the guy verified torques right in front of me), or something in the strut itself that stops making noise when there's angular torque applied to it.
On an interesting note, he did point out that the plastic splash shield rattled when he hit it with his fist, so he ran a screw into the spot where it rattled to keep it from rattling. This gave me hope, but as I drove back to work, it's still there..
I guess I'll just wait til it's worse, then take it back in. I don't believe it's dangerous, but it's kind of saddening to buy a new car and have it rattle in 6 months. What's worse is that the car is SO awesome except for this issue...
*sigh*
Just got done at the dealership, they couldn't find the source of the noise. They were really nice about it, and even invited me back to look, the swaybar links were snug, and nothing moved on the wheel through the suspension travel, but the sound is still there. I took the service rep for a drive, and the roads around the dealership are really good, so I had to drive for a while to find some bumps, but he couldn't hear it. His quote was "that's just the strut moving." Maybe I'm just being really picky, but I hear it, and it only started around 1000 miles ago (at around 8000).
We have a really rough section of freeway running through Spokane, made of concrete with exposed round rocks that really sets it off. If I lightly apply the brakes, the noise stops. This tells me it's either something loose in the caliper (which it isn't, the guy verified torques right in front of me), or something in the strut itself that stops making noise when there's angular torque applied to it.
On an interesting note, he did point out that the plastic splash shield rattled when he hit it with his fist, so he ran a screw into the spot where it rattled to keep it from rattling. This gave me hope, but as I drove back to work, it's still there..
I guess I'll just wait til it's worse, then take it back in. I don't believe it's dangerous, but it's kind of saddening to buy a new car and have it rattle in 6 months. What's worse is that the car is SO awesome except for this issue...
*sigh*
Just an idea, i could be way off for most of yas, but for me i noticed a clunking noise when going over some ruff spots.
I believe though i figured out it's the passenger seat belt latch bouncing around. I have to test it by putting some padding there, but it's something to check.
I believe though i figured out it's the passenger seat belt latch bouncing around. I have to test it by putting some padding there, but it's something to check.
Chevrolet Customer Care
New member
Just got done at the dealership, they couldn't find the source of the noise. They were really nice about it, and even invited me back to look, the swaybar links were snug, and nothing moved on the wheel through the suspension travel, but the sound is still there. I took the service rep for a drive, and the roads around the dealership are really good, so I had to drive for a while to find some bumps, but he couldn't hear it. His quote was "that's just the strut moving." Maybe I'm just being really picky, but I hear it, and it only started around 1000 miles ago (at around 8000).
We have a really rough section of freeway running through Spokane, made of concrete with exposed round rocks that really sets it off. If I lightly apply the brakes, the noise stops. This tells me it's either something loose in the caliper (which it isn't, the guy verified torques right in front of me), or something in the strut itself that stops making noise when there's angular torque applied to it.
On an interesting note, he did point out that the plastic splash shield rattled when he hit it with his fist, so he ran a screw into the spot where it rattled to keep it from rattling. This gave me hope, but as I drove back to work, it's still there..
I guess I'll just wait til it's worse, then take it back in. I don't believe it's dangerous, but it's kind of saddening to buy a new car and have it rattle in 6 months. What's worse is that the car is SO awesome except for this issue...
*sigh*
Hi Cheddarlump,
I understand your frustration and apologize for your inconvenience. Sorry to hear that you're still having the noise but fortunately you're vehicle is under warranty and the dealer is working with you on this. I will close your case but please let me know what else I can do to assist. Keep us posted.
Vanessa,
Chevrolet Customer Assistance
Just got done at the dealership, they couldn't find the source of the noise. They were really nice about it, and even invited me back to look, the swaybar links were snug, and nothing moved on the wheel through the suspension travel, but the sound is still there. I took the service rep for a drive, and the roads around the dealership are really good, so I had to drive for a while to find some bumps, but he couldn't hear it. His quote was "that's just the strut moving." Maybe I'm just being really picky, but I hear it, and it only started around 1000 miles ago (at around 8000).
We have a really rough section of freeway running through Spokane, made of concrete with exposed round rocks that really sets it off. If I lightly apply the brakes, the noise stops. This tells me it's either something loose in the caliper (which it isn't, the guy verified torques right in front of me), or something in the strut itself that stops making noise when there's angular torque applied to it.
On an interesting note, he did point out that the plastic splash shield rattled when he hit it with his fist, so he ran a screw into the spot where it rattled to keep it from rattling. This gave me hope, but as I drove back to work, it's still there..
I guess I'll just wait til it's worse, then take it back in. I don't believe it's dangerous, but it's kind of saddening to buy a new car and have it rattle in 6 months. What's worse is that the car is SO awesome except for this issue...
*sigh*
I'm hearing something from the front end like this as well. When my car was still fairly new, in fact, I took it to the dealer and we drove the car on a bumpy patch, but the sound couldn't be heard. I've kind of gotten to the point that I'm ignoring it, but it seems like there is something amiss. Yesterday I test drove another Sonic and heard no such sound. I hope through the advocacy of this group, we can get a tangible fix. I'll test the "lightly apply brakes" idea and see if it applies to mine.
LS1notFOUND
New member
I've learned to crank up the radio on anything I drive now.
Took a look under the hood today and the battery was leaking. Looks like the brace is rusted out now at tue bottom, but no other damage. The day I buy a GM car without a bad AC Delco will be the day. I just hit 118 miles and have had it for one day. Oh well, its not really a big deal. The tray design for the battery is actually well designed. Thank God its plastic and it has r esevoirs to help catch any fluid should it leak. Better that then over electronics and paint. i figure its 90 degrees outside and its been sitting in the show room for the past two months. Anyway, I figure they'll replace the bracket when I go to the dealership. The last thing I want someone to see when I lift the hood on my new car is rust. Should be a 5 minute fix provided they have the part.
Keep us posted.
Dealer reported the sway bar end link was toast. When I pick up the car I am going to ask if I can see the part...
7,200 miles on the car with mostly highway miles and a sway bar link is bad....Odd indeed.