The MyLink Master thread

[Chevrolet Customer Care]

SabrexRay

You can always submit a complaint to us right here on the forum via private message if you feel that you were not treated properly at a dealer. We value our customers and take these issues very seriously. Feel free to send me a private message anytime you need to. Thank you!

Jackie
Chevrolet Customer Care

 

[Chevrolet Customer Care]

...also NR552 I would be happy to locate a different dealer in your area if you send me your zip-code.

Jackie
Chevrolet Customer Care

 

[Turbo Fun]

Got my update. Also got the "service rear vision system" message. Took the car back and they re-installed the update and it's fine. They said they had accidentally skipped a step the first time.

 

[bobx2]

This MyLink system is a joke. I can't believe they would put such a poorly developed setup in an otherwise great little car. Why not wait until the software is completely developed and the bugs worked out. Had I known, we would never have purchased this particular car. Would have shopped around until we found one without this messed up MyLink joke in it.
My wife listens to her ipod ALL the time, and connects it via the USB port. It seemed to work fine with no problems. Other than the radio station changing every time it was turned off, it worked okay. She had to take it in for the emissions sticker recall (still don't understand what that whole thing is about), and while it was in the shop, they did the mylink update. Had I known they were going to do that, I would have made it a point to tell them not to, having read the horror stories here. Now, the USB port only works every now and then, if at all. Radio still changes stations after being turned off. What a wonderful "update".
Does anyone know if the myjoke system can be replaced with the good stereo/CD player? If so, my dealer and I and probably GM will be having a discussion on making this happen. I can't believe we pay extra for junk like this. It might be good once they properly develop the software, but until then GM is ripping us off. That really pisses me off. I've been buying GM products for over 30 years and now....... Someone got greedy and pushed this system out before it was ready and we get to pay for it.

 

[bearda]

My wife just got a call saying their was a recall (yes, definitely recall. Their word, not ours) to update the stereo software in her 2013 w/ MyLink. She previously had the update installed for the BringGo compatible MyLink software but they looked up the service records for her car and thought this was a newer update. She was planning on getting the oil changed at the dealer next week anyway so she scheduled an appointment, but I'm curious if anyone knows anything about this.

 

[cndctrdj]

Maybe that's the 13128 that I got yesterday

 

[bearda]

Maybe that's the 13128 that I got yesterday

Anyone know if that's the same update or a different one that was installed as per the PI0914 bulletin? My wife just found out it's going to be another few hours before they can look at the car (was supposed to be ready at noon), so she's already annoyed. If we find out that it already has the up-to-date software and it's sat at the dealer most of the day for no good reason it's not going to go well.

 

[NR552]

Anyone know if that's the same update or a different one that was installed as per the PI0914 bulletin? My wife just found out it's going to be another few hours before they can look at the car (was supposed to be ready at noon), so she's already annoyed. If we find out that it already has the up-to-date software and it's sat at the dealer most of the day for no good reason it's not going to go well.

Maybe they already bricked the radio (did the update wrong) and are trying to get a replacement (what happened to me, and others).

 

[Stanley]

...
It is very sad that David Stanley Chevrolet employs service reps who isare arrogant and stupid and bad mouth Chevy customer service to customers. When presented with the facts make things up and spews bs as if it is true.
...

Glad to see I share my name with a dreaded dealership. :banana:

- David Stanley (no relation)

 

[$ub$onic]

You say no relation but I wonder lol.

 

[SabreXray]

Glad to see I share my name with a dreaded dealership. :banana:

- David Stanley (no relation)

LOL. Run away. Worst service department ever. Oh wait that is the other David Stanley.

Btw, corporate GM's answer was he is not sorry and choose another service department, because I am banned from there. Her excuse was that the service I asked for was new and they were ignorant of it. Duh, that was obvious. I guess if you are ignorant of something you get to yell at customers. What a douchenozzle dealership. Just have to hope for Karma to get them I guess. Must say I am dissapointed with corporate GM.

 

[NR552]

Update on Mylink... after that initial hicuup about the backup camera over a month ago (yes, after the correct update too)... Mylink has been working ok, no problems, no backup camera stuff, nada.

Even BringGo has been working good now after a recent update.

:banana:

 

[jp0649]

ios 7

I have a 2013 chevy sonic with the mylink system. I saw apple is working with GM on their 2014 lineup to support ios 7-looks like a big step up from the current siri eyes free thats in the 2013s. Anyone have any idea whether the ios 7 support they advertised with the 2014 lineup will be available as an update to the 2013 models as well?

 

[ColonelPanic]

Here was my fun today -- total bus meltdown apparently.

Got in the car to go home after work. Noticed upon startup these conditions:

• No chimes when ignition was turned on
• MyLink splash screen remained on brightly for at least 30 seconds.
• All steering wheel audio controls did not work (cruise on the other side did.)
• No turn signal clicks, even when audio system was off.
• OnStar indicator on MyLink display was greyed out
• OnStar LED on the mirror was red
• Tested chime warnings for door ajar and parking brake - nothing.

During this time, I was able to use the stereo -- my phone successfully paired to MyLink and would stream BT audio. USB, XM and FM all worked provided I used the touch screen controls.

I figured I would see what happens when pressing the OnStar button and suddenly the LED in the mirror went red to green. I regained my steering wheel controls, chimes, and turn signal clicks at that time, and the OnStar indicator in the MyLink display turned white. It worked fine to connect me to an advisor. I went ahead and had them check to see if there was any diagnostic information which there was not.

I did capture video of this craziness, I guess I will have to break down and take it to the dealer. However, there's no way I can duplicate this so I'm not sure what they will be able to do about it. :sadbanana:

 

[klystron]

LOL. Run away. Worst service department ever. Oh wait that is the other David Stanley.

Btw, corporate GM's answer was he is not sorry and choose another service department, because I am banned from there. Her excuse was that the service I asked for was new and they were ignorant of it. Duh, that was obvious. I guess if you are ignorant of something you get to yell at customers. What a douchenozzle dealership. Just have to hope for Karma to get them I guess. Must say I am dissapointed with corporate GM.

I had this problem at Anthony Chevrolet in Fairmont, WV. Country dealership employees do not like being called ignorant. That really set them off.

 

[Elisa]

redial problem

Hi, I'm trying to get my iphone5 to work with MyLink in a safe way, and get easy access to the 5 or 6 numbers I most often call from the car. I managed to turn on voice control once by pushing the "talk" button on the steering wheel. I said "dial home" and it dialed home. No one answered and I hung up (manually). I tried to turn on voice control again to dial another number, so I pushed the talk button on the steering wheel. It freaking redialed home! I hung up with the mute button on the steering wheel and with the red phone icon on the touchscreen. I could not get it to quit redialing anytime I pushed the "talk" button until I turned the car off. Tried again with another number and same deal. Any help? I've looked at the users manual and don't see any answer there. It's a real pain. Thanks.

also would like to know if there is any way to create a "favorites" or frequently dialed numbers. Scrolling thru is a distraction.

 

[ftwphoto]

I have a 2013 chevy sonic with the mylink system. I saw apple is working with GM on their 2014 lineup to support ios 7-looks like a big step up from the current siri eyes free thats in the 2013s. Anyone have any idea whether the ios 7 support they advertised with the 2014 lineup will be available as an update to the 2013 models as well?

I second this question. Very interested to know if support will be backwards compatible.

 

[postman]

Here was my fun today -- total bus meltdown apparently.

Got in the car to go home after work. Noticed upon startup these conditions:

• No chimes when ignition was turned on
• MyLink splash screen remained on brightly for at least 30 seconds.
• All steering wheel audio controls did not work (cruise on the other side did.)
• No turn signal clicks, even when audio system was off.
• OnStar indicator on MyLink display was greyed out
• OnStar LED on the mirror was red
• Tested chime warnings for door ajar and parking brake - nothing.

During this time, I was able to use the stereo -- my phone successfully paired to MyLink and would stream BT audio. USB, XM and FM all worked provided I used the touch screen controls.

I figured I would see what happens when pressing the OnStar button and suddenly the LED in the mirror went red to green. I regained my steering wheel controls, chimes, and turn signal clicks at that time, and the OnStar indicator in the MyLink display turned white. It worked fine to connect me to an advisor. I went ahead and had them check to see if there was any diagnostic information which there was not.

I did capture video of this craziness, I guess I will have to break down and take it to the dealer. However, there's no way I can duplicate this so I'm not sure what they will be able to do about it. :sadbanana:

I had the exact same problem. I first noticed no turn signal chimes. I went to settings to check, as I had set them to high a few days ago. They were still set to high, and a switched back and forth, high to low, still didn't work.

I then noticed that Onstar was grayed out on the MyLink & the red light on the mirror. I hit the OnStar button and connected immediately. Told them what had happened, they said everything looked OK, if the problem repeated to call back. I hung up & everything was now fine, chimes & OnStar. Weird.

 

[chjata87]

Hello all!

Sorry if this is a repeat question in the thread. I tried to do a search, but wasn't able to find my exact question.

Sometimes my phone won't automatically connect to the bluetooth in the car. Usually I can go to the main menu and select "Telephone" and it forces it to connect. There have been a few times where I had to reconnect my phone to the car bluetooth completely before it started to work. This happened more frequently when the car was newer, so I'm not super worried about it. Just wondering if anyone has had a similar experience or might know why it happens?

Thanks!

 

[Chevrolet Customer Care]

chjata87,

Please contact our infotainment team at 855-478-7767. Hours of operation are seven days a week, 8a-10p EST. They can direct you with different troubleshooting methods. Please keep us posted.

Erica Tiffany
Chevrolet Customer Care